Bao Casino - Account verification not possible - Queja sin resolver

andre296

I made a first payment via Interac. My identity could be verified

My phone number has also been checked

When I send them the digitization of my driver's license, they answer me :

"Dear < removed >,

Your document (Image_(3).jpg) wasn't approved. Reason: Please, note that screenshots, scans of the documents, cut or edited photos are not accepted. .

Bao Casino Team"

Oops! Your request to withdraw money has been declined.

If you would like more information, please contact our customer support team.

Bao Casino Team

Their customer service does not respond...

What should I do? I want my stake back.

Thank you

AskGamblers

Dear @andre296,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

andre296

the amount claimed is 30CAD.

thank you for your work.

AskGamblers

Dear BaoCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bao Casino - Account verification not possible

Información sobre las quejas

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Motivo

Cantidad

$ 30

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