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Amerio Bet Casino - Max win rule violated

RESUELTA

Información sobre las quejas

Casino en conflicto

Amerio Bet Casino

Cantidad

€ 150

Sakatoyo Bayern
Publicado el 3 de septiembre de 2024

Deposited in Amerio 10 euro and got 300% bonus 30 euro.

Attached please see screenshot of terms for this bonus. Terms say that max win after wagering is 5 x BONUS amount.

After I finished wagering my balance dropped to 50 euro - which is 5x DEPOSIT (not 5x bonus as in terms).

After I contacted them I was told that it was the system setting to pay only 5xdeposit. Is this OK? Can they publish bonus terms and then blame the system? They said they cannot do anything about it (because it was system) and this decision is final.

Attached please see chat screenshots.

Thaks for your help

Katarina

Publicado el 3 de septiembre de 2024

Dear Player. Please write your ID or e-mail address. We will check the correctness between the description and crediting of this bonus, and if it turns out that it was a technical error, we will correct it. We will also check your dialog with the support team, and if it turns out that our support team really did not help you, we will deal with the problem internally. Best regards, Your Amerio.

AskGamblers
Publicado el 3 de septiembre de 2024

Dear Amerio Bet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Publicado el 6 de septiembre de 2024

Dear Player,
Thank you for your patience and consideration. We have investigated: there are indeed discrepancies in the bonus description and its mechanics. You will be credited according to the bonus description. Thank you for finding this inaccuracy and helping to correct it. Best regards, Your Amerio.

AskGamblers
Publicado el 6 de septiembre de 2024

Dear @Sakatoyo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sakatoyo Bayern
Publicado el 7 de septiembre de 2024

Dear all, remaining part 100 (in the meantime I succesfully withdrew 50 euro) was added to my real balance. I already requested withdrawal of 100, so we will see how it goes :)
Thank you Askgamblers very much for your help!! Complaint resolved.

AskGamblers
Publicado el 7 de septiembre de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Amerio Bet Casino Quejas

  • 7 de 7 Resuelta
  • 1 día Promedio de respuestas
  • 2 días Duración media de la queja
  • 422 USD Importe medio

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