888 Casino - Withdrawal delayed and no communication

Hi EVERUE,

We sincerely apologize for the delay you have experienced in processing your withdrawal request, and we understand the inconvenience this may have caused you. Please be assured that we take this matter seriously, and we have escalated it to our highest priority.

Our team has been diligently working to identify and address the root cause of the delay to ensure a swift resolution. We understand the importance of timely withdrawals and deeply regret any frustration this situation may have caused you.

We understand the importance of your funds, and we want to assure you that everything is being done to resolve this issue promptly. We appreciate your patience and understanding as we work to rectify the situation.

Thank you for understanding.

Sincerely,
888 Team

I have been asked for a void cheque 02/03 and replied the same day with the requested information, I also referenced a separate incident number to which I already replied with this information on 02/01. I have not received a response to either of my 02/01 or 02/03 emails and my withdrawal still remains in “awaiting processing”

Hi EVERUE,

We do apologize as it seems we we're not able to receive a copy of your void cheque, please try to resend it again by attaching it to the email that we sent you. Once you're done sending it please let us know here so we can inform our relevant team right away.

Regards,

888team

I have forwarded the email with the relevant information attached.

Hi There,

Thanks for your cooperation regarding this matter.

This has been forwarded to our verification team for further checking.

We'll send an update as soon as received any news.

Sincerely,
888 Team

I have yet to receive my withdrawal. I have finally got a response about my document being received, one week after submitting it on 02/03 (had to forward it again on 02/08). Apparently it has been forwarded to the “relevant team” but I have very low expectations now for this casino. Please figure this out and transfer me my $250. It shouldn’t be this difficult.

Hi there,

We're terribly sorry for the delay.

A follow up has been sent regarding this matter.

Rest assured we'll send you an update as soon as we received one.

Sincerely,
888 Team

Still waiting for my withdrawal. Most recent response is from the operations department, no longer support, who have forwarded my documents to the “competent department” to update my account. Honestly I am shocked this casino falls under iGaming Ontario’s approved casinos. How does a $250 etransfer take nearly one month to complete? It really is unbelievable.

Hi there,

We do apologize if it's taking longer than expected. We made a follow up to make sure this will be prioritize. Rest assured that our relevant team will give updates once your documents have been validated.

Thanks for understanding.

Kind regards,
888 Team

I have finally received my withdrawal via Interac e-transfer. I made a small deposit with this method a couple days ago and suddenly I was able to receive my funds this way despite it being declined almost one month ago. Glad this is over, I will be cancelling my account with this casino. Thank you.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.