888 Casino - Verification and Payment Delay of $93,000

Hi DMOREIRA,

We do apologize for the delay, don't worry we'll make sure to send a follow up to our relevant team regarding this. We appreciate your patience and understanding.

Regards,

888team

This is the same reply I keep getting in the emails and nothing gets done. It’s been almost a week since I have withdrawn the money and the “relevant department” never gets back to me.

Hi Hi DMOREIRA,

I hope this message finds you well.

I wanted to follow up regarding the email we sent on February 22nd, acknowledging the receipt of your documents. We wanted to reassure you that your submission has been received, and we appreciate your prompt action.

Please be informed that our team is currently in the process of reviewing the documents. As stated in our previous correspondence, it may take up to 72 hours to complete the assessment thoroughly. Rest assured, we are working diligently to expedite this process.

Should you have any urgent inquiries or require further assistance in the meantime, please don't hesitate to reach out to us directly.

Thank you once again for your cooperation and patience throughout this process.

Sincerely,
888 Team

Hello, actually the first email they sent me saying they received my documents was on Feb 18th, 2024 where they said it would take 72 hours to review. They then sent me another email on the 19th to submit the same documents to which I resent them again and then I received another email on the 20th saying my documents have been submitted and to wait 72 hours yet again and then I received another email on the 21st saying the same thing to wait another 72 hours and then I received the email your referring to on the 22nd to wait yet again another 72 hours. At this point the very first time I submitted my documents was Monday Feb 19th for verification which is now well over 72 hours. I have attached all the emails they send almost everyday this week saying it will be 72 hours.

I’m trying to be very patient here but I’m feeling like they just keep adding 72 hours over and over and it’s been a week now I’m waiting for my documents to be verified.

I’m sure you can understand where my frustration is starting to come from. I know you had issues before with the processing but I’ve been waiting along time now.

Hi DMOREIRA,

We appreciate you letting us know this unpleasant experience. We do apologize for the inconvenience. Your documents are being reviewed and we'll send you updates via email as soon as the documents have been validated. Thank you for your patience and understanding in this matter.

Kind regards,
888 Team

Hello, I also just noticed my username is wrong on this site the correct username for my 888 account is MoreiraD

It has now been another 72 hours since their last email on the 22nd and still no response. I have sent more emails and got the same response saying they will get back to me but they never get back to me

Hi DMOREIRA,

We're terribly sorry for the inconvenience caused to you.

A follow up has been sent regarding your concern and we'll send an update as soon as we received one.

Sincerely,
888 Team

You guys have been saying the same thing all week. It’s always the same script.. 72 hours.. forwarded to the appropriate department .. etc.. and no one comes up with a solution. I even sent a message on the Live Chat and they pretty much said the same thing. The emails are all repetition

Called them again today and was told to email the documents yet again after I told the guy on the phone that I emailed them everyday last week. Once again he told me that he sent them to the relevant department. Except the relevant department never gets a hold of me nor do they payout my money. I’ve attached the emails from my phone conversation today.

Hi DMOREIRA,

Your concern has been escalated to the relevant team and their expertise is best suited for your withdrawal issue. We're asking for your patience regarding this matter as processing documents may take longer than the usual. We will send an email once we have an update on your withdrawal issue. Thanks for understanding.

Kind regards,
888 Team

My concern has been escalated since last week and still nothing has been done. I think everyone on this platform has been more than patient with 888 casino and all you guys can say is for us to be patient with you guys. I’ve been waiting over a week for $93,000 when your site and all your emails claim that it only takes 72 hours (3 days) to process documents. It has been 240 hours since I sent in my documents the first time and I’m a VIP Member I can only imagine how long it’s taking for standard members. I have sent in my documents on

Feb 18th
Feb 19th
Feb 22
Feb 23
Feb 24
Feb 26

6 times, 6 times I have sent in my documents to be verified.

Hi DMOREIRA,

We're truly sorry if this is taking longer than expected, As much as we want to get this resolved for you I'm afraid we don't have the access and authority do it as only our relevant team who's handling this case has.

We understand how you feel but rest assured even though we only have limited access we'll make sure to exhaust every option we have on our end to help get this resolve in the soonest possible time. We've now sent another follow up to our relevant team regarding the documents you sent and we requested for them to send you an email with any update about this.

We're truly appreciate your patience and understanding.

Sincerely,

888team

Ask gamblers has asked me for an update;

888 casino sent me an email today saying that my documents are under review but I have not yet received confirmation that they are done with my verification nor have I received my funds.

Please keep this complaint open as it has not yet been resolved

Thank you

Hi DMOREIRA,

A follow up has been sent regarding your concern.

Rest assured we'll send an update as soon as we received one.

Sincerely,
888 Team

Still have not received my funds nor confirmation that my documents have been verified. It’s been almost 2.5 weeks since my withdrawal.

Hi DMOREIRA,

I hope this email finds you well.

I am writing to follow up on your recent withdrawal request. Our records indicate that a withdrawal was approved, and we wanted to ensure that you have received the funds in your designated account.

Could you please confirm whether you have successfully received the withdrawal amount? If you have encountered any issues or if the transaction is still pending, please let us know so that we can promptly address the matter for you.

Your satisfaction and trust in our services are of utmost importance to us, and we want to ensure a smooth and hassle-free experience for you.

Thank you for your prompt attention to this matter. We look forward to hearing from you soon.

Sincerely,
888 Team

Dear @DMoreira,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hello,

It’s showing that the transaction is approved but I have not received any funds yet. Please keep this complaint open. It shows that they sent me a wire transfer on March 6th but again the funds have not yet been deposited into my account.

Thanks,

Hi DMoreira,

Thanks for reaching out.

Kindly note that the withdrawal requests are being processed in our system in 3 business days and the funds will be sent towards your bank who will process the transaction further in accordance to the payment method you selected.

You may consult the official standard time frames in the following link: https:­//w­ww.8­88­cas­ino.co­m/b­ank­ing­/wi­thd­raw­al/­tim­e-f­rames/ If you require further assistance with this or any other matter, please feel free to contact us anytime, we are always here for you.

Sincerely,
888 Team

Please do not close this complaint. I still did not receive my funds. Checking the “standard time frames” doesn’t help due to the fact that 888 casino does not follows their own timelines as advertised on their website

Hi there DMOREIRA,

Thanks for the update.

Upon checking your concern, I can see that your withdrawal has been processed last 06/03/2024. It will take up to 4 business days for the funds to reach your bank account since the payment method used was INTERAC. You should receive your funds within the day since it was processed 4 days ago. Thanks for understanding in this matter.

Withdrawals are made as per our policy & time frames - https:­//b­it.l­y/­31H79va & https:­//b­it.l­y/­2Fk8AYT

Kind regards,
888 Team

Hello, I just contacted my bank and they are telling me that they don’t see any incoming wire transfer and I even gave them the reference number that 888 gave me. They told me to contact the casino and ask them to track where the wire transfer is or where it went.

Hi there,

Let us know if you have received the funds. It was already processed on our end.

kind regards,
888 Team

Dear @DMoreira,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.