888 Casino - Tardy Withdrawal by Casino

Hi HAPPIWN08ER,

We deeply apologize for the long waiting for this one, I've checked and confirm that this is still with our relevant team and their doing their best to get this resolve in the soonest possible time. Don't worry you should receive an email from our relevant team as soon as possible. We appreciate your patience and understanding.

Regards,

888team

Hello 888 Casino,

As you can see from the history, there has been numerous previous emails and chats so I wonder what remains to be resolved? As of this date I still do not have the funds in my account nor any further correspondance from 888 regarding this issue. So I considered this unresolved.

Hi,

We understand but if you can send an email to our support team by replying to one of the emails and ask for a follow up they can immediately check your concern again and forward it to the proper department for immediate assistance, thanks.

Regards,
888team

Hello 888 Casino,

Attached, are 5 emails from 888 Casino and additional correspondance between customer service and myself from last month regarding my attempt to collect my winnings. This was used as evidence at Ask Gamblers request that there was ongoing correspondance and 888 Casino is well aware of the issue. 888 Casino keeps on initiationg new investigations and ignorin g past emaila and treating this each of the 5 times like this is a new complaint. Why are you investingating this? This would be your 6th attempt in a month and a half. It is a simple situation. I won $140 Canadian on Noember 1st and am trying to collect it.Kindly please keep avoiding the inevitable. You owe me the money.I cannot beleive I am being treated like this after being a loyal customer for 6 years.

Thank you,
Eva R

PS Do you have a manager or customer service rep you can forward this to?????

Hi HAPPIWN08ER,

We're terribly sorry for the inconvenience.

A follow up has been sent regarding your concern and rest assured we'll send an update as soon as we get one.

We thank you for your patience and understanding regarding this matter.

Kind regards,

Hello 888 Casino,

Thank you for your recent email ( attached)
This is the 4th time in a month and a half I have received a similar email about my
winnings being "reprocessed" and are on the way only to be disappointed with no action. I will wait the 7 working days as previously requested once again; and hope that my winnings will finally be in my account on Dec 20th.

Regards,
Eva R

Hello 888 Casino,

I am happy to say I finally received my winnings and I can put
this experience past me! I cannot thank Ask Gamblers enough
for their support in this matter.

Best Regards,
Eva R

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.