888 Casino - No payment received nearly 3 weeks now

Dear askgamblers/


They have sent me this stating that they have transferred the money in their behalf and that the problem is with my bank. I have since contacted my bank and gave them all these new details they sent me today and my bank have since told me there is still notning there that this is on there end that the bank doesn’t stop funds going in only going out. They also said I need to contact 888 that it’s 100% on there end that a wire transfer does not take this long. So 888 what has happened with my money m. I’m very stressed over this as I need this money.

Hi DEANOC166,

Thanks for reaching out. Having checked, we can see that an email was sent to you earlier to inform you that the withdrawals have been processed on our end. There's no rejection nor return made to these funds throughout the process. We highly suggest that you contact your bank with regards to these missing withdrawals. You may check the email and provide the attached document to your bank. Thanks for your cooperation and understanding in this matter.

Kind regards,
888 Team

Kind regards,
888 Team

Hi 888 casino
I contacted my bank yesterday again and they have told me there is nothing to be proceed this is now the 7th time I’ve contacted my bank. They tell me the same thing they cannot see anything on there system yous have paid me before into the same account why is this time so different. I’ve been paid out plenty of times into my sake bank account. Can yous please just send my funds across as my bank told me it’s on your end.

Hi ask gamblers

I have just got off the phone to my bank again and they put me through to the appropriate team and I gave the reference number 888 gave me in a email. They are still saying nothing is showing up this is now 3 weeks going on where is my money 888. Yous just keep saying the money was processed and sent no it was not my bank gave told me there is nothing pending or rejected. Can someone please help me here in hopeless to where my funds are ask gamblers can you please respond and help me here.

U am going to go legal if this continues on why do you do this to all your coustmer’s 888 I will be getting my lawyer on this case if my funds are not processed soon.

Hi DEANOC166,

We have contacted our Processing Centre regarding your 1,059 EUR withdrawal, they have advised that there has been no return or rejection of these funds. It was confirmed that your funds were processed 01/29/2024. I kindly request that you take the attached document provided on the email to your bank, as it should assist them in locating your funds. Funds received by banks are often placed in the banks own Suspense account. It is always a good idea to check on your banks policy regarding this, as often the funds have in fact been received by your bank and are awaiting to credit to your account. It would be highly appreciated, if you would confirm receipt of your funds, in order that, I may consider this matter resolved, or if necessary continue my investigation. Thank you for your cooperation, I look forward to hearing from you.

Kind regards,
888 Team

Dear @Deanoc166,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi ask gamblers I still have not received any money from this casino I have been to my bank they told me it’s on the casino end and they went through all there suspense accounts there is notning holding my funds back they said the funds have not been sent by the casino so 888 can you please process these funds as I still have not received anything from yous this is now 5 weeks Nearly

Hi there,

We deeply apologize for the inconvenience. I can confirm that this withdrawal has already been processed and a reference number has been provided as well for your bank to locate it. I have forwarded your concern again to our payments team as you're saying that you still didn't receive the funds. I'll let you know when we have updates from our payments team.

Kind regards,
888 Team

I have not received any funds yet this is a joke I’m waiting some 29th of January now still nothing received 888 please just get this sorted

Hi DEANOC166,

We deeply apologize for the inconvenience. Don't worry we'll make sure to send an urgent follow up to our relative team regarding this matter. We appreciate your patience and understanding.

Regards,

888team

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Askgamblers,

A follow up has been sent regarding this matter.

An update will be sent as soon as we received one.

Sincerely,
888 Team

Dear 888 Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Hi AskGamblers,

No update as of the moment, however member will be informed as soon as we received one.

This process may take up to 21 business days or more depending on the bank response.

Sincerely,
888 Team

Hi 888 casino can I ask what you mean by the bank response who’s bank this is a joke now, I’ve been waiting since 29th of January given all bank statements to prove no money has gone into my account, can you update me asap please thanks

Hi DEANOC166,

We do apologize for the inconvenience caused to you. Unfortunately, we're still waiting for an update from the bank. They're still tracing the funds. I can assure you that we have processed the funds on our end as that's what is showing on our system. For now, all we need to do is wait for an update from the bank. We appreciate your patience in this matter.

Kind regards,
888 Team

Dear 888 casino waiting for an update for what exactly there has been no funds sent across on your end. My bank have stated this many times they do not hold funds they only stop funds from going out sometimes but not coming in. So I have to now wait 21 business days nearly another full month for an update and this I not going on since January the 29th. No casino I’ve dealt with has done this ever before by far the worst casino I’ve ever used or dealt with. These are my funds that I am I need of and no sign of these funds what so ever. I’ve given anything you’s have asked me for back statements etc ask gamblers can you please get this sorted for me this is very frustrating.

Hi DEANOC166,

We deeply apologize for the inconvenience as there's still no update from the bank regarding the withdrawal. Since the money was already sent and it's no longer with us we contacted the processing bank to help trace it but they still haven't provide any update even though we kept on sending a follow up multiple times. The last update they sent to us was that it may take up to 21 business days for them to trace the funds.

Don't worry we will not stop chasing for an update from them until this gets sorted out. We appreciate your patience and understanding.

Sincerely,
888team

Hi 888 casino is there any update on my funds or where they have gone to. By the looks of things I’m never going to get this money

Hi 888 casino is there any update on these funds I am extremely annoyed it’s nearly 2 months now since I’ve withdrawn my money like this is an absolute disgrace that you treat your costumers like this.

Hi there,

We're still waiting for an update on this. According to our last update, it may take up to 21 business days for them to trace the funds. We're asking for your patience in this matter and rest assured we'll keep you updated.

Kind regards,
888 Team

Hi 888 casino
You have been telling me this I’ve to wait 21 business days since last week. Why do I have to wait this long no casino takes 2 months to trace funds. I just want my money that I won fair if I don’t here anything in the next 2 weeks I’ll be getting my lawer on this case.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per 888 Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.