Queja #49 22bet Casino

Multiple withdraw denial of 500euros on 22bet

Por jerstips

hace 1 año

Hi,

I have opened an account at 22bet on the 20-10.2024. I have made quite some roulette bets and won. Today I want to withdraw my money and it keeps on being refused. The website and its support have been provided with all of my personal information and identification.

1. I have wired my first funds by credit card

2. then I tried to withdraw to this credit card and it was rejected as they stated it was not possible. However, It is the same method I used to deposit the original money.

3. I then opened a Binance account on their suggestion and rewired a small amount and placed a bet with that amount ( 10€ ). They told me this would then allow me to withdraw the rest of my funds to the Binance account. This is now being rejected again.

4. I wrote multiple times to their support and security team but the support cannot help me and they tall me to write to the security team, the latter do not answer.

I am trying to withdraw 500€. I give them the possibility to do this to my credit card, to my Binance wallet or by bank transfer.

I do not know what to do anymore. If none can help me that would be just amazing.

Kind regards,

Mark

Casino en conflicto 22bet Casino

Motivo Pago rechazado

Cantidad €500

Discusión

AskGamblers

• Support Team

hace 1 año

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

jerstips

• 1 Reseñas

hace 1 año

After long deliberation, they have payed me.

AskGamblers

• Support Team

hace 1 año

Dear @jerstips,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22bet Casino

• Representative

hace 1 año

Hello! We are pleased to inform you that at the moment the player has successfully completed the withdrawal process. We always strive to provide the most comfortable and transparent conditions for our clients. If you have any additional questions or need assistance, please do not hesitate to contact us - we are always ready to support you!

Estadísticas de quejas de 22bet Casino

Resueltas 52 / 52

Cantidad promedio $2,578

Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

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ni soporte.

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Estimado equipo de AskGamblers:

Presento esta reclamación contra 22Bet Casino, donde tengo una cuenta activa y verificada.

Llevo jugando en esta plataforma durante varios meses, de forma constante y responsable. Durante ese tiempo, mi saldo fue disminuyendo progresivamente.

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