Queja #62 22bet Casino

Inability to withdraw funds

Por voloshyna_ev

hace 1 año

On December 22, 2024, I registered on the 22bet website, made a deposit of 50 francs into my account, which came to 52.83 with the commission, and placed a bet on the game for 50 francs. After my win, I received a win of 83.50 and tried to withdraw it to my bank card, but found that I did not have such an option. I contacted the operator and also wrote a letter to the site's email asking to resolve the problem. I was asked to make another deposit for the minimum amount and place a bet with odds of at least 1.1. After changing bank card and depositing 23,27 Canadian dollars and my completed this task and contacted the operator again, I was ordered to now place a bet with odds of at least 1.1 for an amount of 8.45 francs, which I did and after placing the bets, I sent all the screenshots of the evidence to the email, as I was asked, but they do not solve my problem, but only repeat the same thing and each time they ask me to deposit again into my account and place bets again. And in my last letter, when I provided them with all the evidence that I had fulfilled their request, they replied that they were having technical problems with withdrawing funds via bank cards.
I am attaching all the photo evidence below.

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Motivo Pago rechazado

Cantidad CHF98

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AskGamblers

• Support Team

hace 1 año

Dear @voloshyna_ev,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

22bet Casino

• Representative

hace 1 año

Hello @voloshyna_ev,

We noticed that you have made two deposits from the card and have not used other methods yet. If the withdrawal to the card fails, we recommend you to try alternative methods. Our support team will be happy to help you find the best option. Don't hesitate to contact us!

voloshyna_ev

hace 1 año

I will not deposit on this site anymore. I followed all the instructions they gave me, in the end they told me that I won't be able to withdraw money because they have technical problems.

22bet Casino

• Representative

hace 1 año

Dear @voloshyna_ev,

Thank you for your application. As you know, withdrawal of funds is possible only with the same payment method used to make a deposit. This requirement is dictated by the security and financial policies of our platform. If you are unable to use your current method or card for withdrawal, you will need to activate an alternative method. This will require you to make a minimum deposit from the selected payment method (e.g. Neteller). Once activated, you will be able to withdraw funds using this method.

Estadísticas de quejas de 22bet Casino

Resueltas 52 / 52

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Duración media de quejas 11 días

Tiempo de respuesta promedio 2 días

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Dos llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días

Buenas tardes realizé cuantro depósitos el dia 4 de febrero del presente año, de los cuales dos si llegaron a mi cuenta y dos aun no llegan pese a que ya pasaron mas de 60 días, cada depósito que aun no ha llegado es de 500 PEN (moneda peruana), me dicen que sigue en revisión como es posible que despues de 60 días no sepan que realizé el deposito por método de pago QR mediante PLIN. Los 2 depósitos fueron enviados a PAGOS NACIONES y destino: DALE
Quisiera una pronta revisión ya que el tiempo me parece exagerado.

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Bloqueo de retiradas y no me contesta 22bet

No puedo retirar mi dinero y no responden a mis correos.

Me rechazaron la retirada de 25.000€, tengo actualmente 37.000€.

Llevo varios días intentando retirar mi dinero de 22Bet, pero me aparece un mensaje de que debo verificar mi cuenta, a pesar de que ya envié toda la documentación y recibí la confirmación de verificación.

Llevo desde 2023 con ellos y ya estaba verificado.

He contactado varias veces con el soporte de security, support y también escribí a complaints, pero no he recibido ninguna respuesta.

Me parece muy poco serio que una empresa de apuestas bloquee el acceso al dinero de los usuarios sin ofrecer ninguna explicación

ni soporte.

Llevo intentándolo desde el día 12, ya han pasado 8 días.

Solo quiero poder retirar mis fondos, que me pertenecen, y recibir una respuesta clara del equipo de 22Bet.

Espero que revisen mi caso cuanto antes.

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€48,622

Cuenta bloqueada sin poder retirar saldo

Estimado equipo de AskGamblers:

Presento esta reclamación contra 22Bet Casino, donde tengo una cuenta activa y verificada.

Llevo jugando en esta plataforma durante varios meses, de forma constante y responsable. Durante ese tiempo, mi saldo fue disminuyendo progresivamente.

Sin embargo, en los últimos días tuve una pequeña racha de ganancias que hizo subir mi saldo a aproximadamente 1.800 €.

El día 24 de junio, solicité un retiro, como ya había hecho anteriormente.

Esta vez la solicitud fue rechazada, y contacté con el servicio de atención al cliente por el chat para preguntar qué método debía usar para que el retiro fuera aceptado correctamente.

Minutos después de esa consulta, fui desconectado de mi cuenta y no pude volver a acceder. Pregunté por qué, y solo me dijeron que escribiera a [email protected].

Envié un correo de inmediato. Tras casi 24 horas sin respuesta, finalmente me informaron de que mi cuenta había sido bloqueada por “adicción al juego” y que debía presentar un certificado médico firmado por un psiquiatra para recuperarla.

Quiero dejar claro que yo no he solicitado en ningún momento la autoexclusión ni el cierre de la cuenta.

Respeto totalmente las políticas internas de juego responsable que pueda tener cualquier casa de apuestas, y si creen que un usuario tiene un problema, entiendo que puedan actuar.

Sin embargo, bloquear la cuenta justo después de que empiezo a ganar y pido un retiro, y además sin ofrecer ninguna forma de acceder a mis fondos, no parece una medida realmente orientada a proteger al jugador.

En el correo que me enviaron desde el equipo de bloqueos, no se menciona en ningún momento cómo retirar el saldo que tengo en la cuenta.

Respondí solicitando instrucciones para poder hacer la retirada o que ellos mismos la gestionaran, pero han pasado ya 48 horas desde que perdí el acceso y no he recibido ninguna solución ni explicación clara.

Por todo ello, solicito a AskGamblers que me ayude a que 22Bet:

1. Proporcione una explicación válida sobre el bloqueo de mi cuenta, y

2. Me permita retirar los fondos que legalmente tengo en la cuenta, aproximadamente 1.800 €, si finalmente deciden mantenerla cerrada.

Estoy dispuesto a proporcionar todas las pruebas y correos si son necesarios

Atentamente,

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El 21 de Octubre solicite un retiro de 100 euros, pero a fecha de hoy 29/10, no ha sido recibido

El 21 de Octubre solicite un retiro de 100 euros, según pude ver se proceso al cabo de los 30 minutos, pero a fecha de hoy 29/10, no ha sido recibido, me he puesto en contacto en varios correos del casino pero parece ser que al tener la cuenta cerrada me dan largas, tambien he enviado las anotaciones bancarias para que vean que es verdad.

ASK, haber si se puede recibir el retiro de 100 euros

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Withdrawal request from Sunday 10th of May

Hi! I’m writing this complaint since I haven’t received my payment for the withdrawal request from Sunday 10th of May. It’s now been 8 days of customer service telling me to be patient and receiving automatically generated replies from so-called ”live agents”. The terms and conditions state that a withdrawal request should take a maximum of 5 days, and it’s now been 8. I’ve submitted every document they’ve asked for and before already got a payment from a different withdrawal request. However, this particular request has yet to be resolved, hence, I’m writing this complaint. They’re holding 150,11€ of my money, and they’re not able to provide me with answers nor a payment. The withdrawal request number is 4822913377.

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Endless Verification Delays and Asking For Same Documents Over and Over

Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520

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Casino refusing withdrawal after verification

I am submitting a formal complaint regarding my account with 22bet and my inability to withdraw my funds.

I made deposits using methods provided by the platform. When I tried to withdraw, my requests were repeatedly rejected.

I was asked to provide multiple verification documents including ID, bank details and Skrill information. I provided everything requested.

Despite this, no working withdrawal method has been provided.

The suggested methods like Visa and Skrill are not available or do not work in my country.

I requested withdrawal via bank transfer or refund to my original payment method but I have not received a clear solution.

Support replies are repetitive and do not solve the issue.

This situation is blocking my funds.

I request that a working withdrawal method is provided immediately or my funds are returned via bank transfer or original payment method.

I can provide all proof and communication if needed.

Kind regards

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Verification delay

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My name is Alan George, and my 22bet ID is 328918077. I have deposited a lot of money on their platform. Recently, I won a combo bet and tried to withdraw just ₹1000, which is not even close to 5% of my lifetime loss. Suddenly, my withdrawal was rejected, and they blocked all transactions on my account, including withdrawals, betting, and everything else.
I contacted their customer service via email. They asked for my Aadhaar photo, which I provided clearly. Then they asked for a PDF copy of my Aadhaar card, which I also submitted. However, it has been 3 days, and they have still not fixed the issue.
Their customer service is very rude and unprofessional. They are behaving very badly. I have suffered a lot because of this platform.

I'll submit all documents on this complaint

pdf password is ALAN2000

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My 46130 inr deposit not credited after 2 days complete

My account id- 480712771

I'm depositing 46130 rupees in my 22bet on date 27/03/2026

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

I've made many deposits in this week and they have been credited within 2 minutes but this time my deposit was not received and 22bet support is not helping me with my deposit problem.

22bet support told me this can take upto 5 hours but already 2 days complete.

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