Queja #337
1win Casino
Account blocked after withdrawal request
hace 1 mes
On April 16, I deposited 145 USDT into my account with 1win.
After depositing, I attempted to place bets on sports, but my bets were not accepted. Since I was unable to use the sportsbook, I decided to withdraw my funds. However, I was informed that I needed to wager 100% of my deposit before being able to withdraw.
As a result, I proceeded to use the casino section, which was the only available option to wager my funds. After several bets, my balance increased to approximately 346 USD.
I then submitted a withdrawal request. The request was accepted, but the funds were not paid out.
The following day, when I attempted to log into my account, I was unable to access it and received a message stating that my account had been “blocked.”
I immediately contacted live chat support, and I was instructed to contact their security team via email at security@1win.social. I sent an email explaining the situation and requesting clarification.
However, it has now been over 3 days, and I have not received any response from the security team. Each time I follow up with live chat, I am told only to wait, without any explanation or progress.
At this point:
My account remains blocked
My withdrawal has not been paid
I have received no explanation for the account restriction
I believe this is unfair, especially since the account was blocked immediately after I requested a withdrawal.
I kindly request that:
My account situation be reviewed
My withdrawal of approximately 346 USD be processed and paid without further delay
I have screenshots and evidence of the transaction history showing the deposit and attempted withdrawal.
After depositing, I attempted to place bets on sports, but my bets were not accepted. Since I was unable to use the sportsbook, I decided to withdraw my funds. However, I was informed that I needed to wager 100% of my deposit before being able to withdraw.
As a result, I proceeded to use the casino section, which was the only available option to wager my funds. After several bets, my balance increased to approximately 346 USD.
I then submitted a withdrawal request. The request was accepted, but the funds were not paid out.
The following day, when I attempted to log into my account, I was unable to access it and received a message stating that my account had been “blocked.”
I immediately contacted live chat support, and I was instructed to contact their security team via email at security@1win.social. I sent an email explaining the situation and requesting clarification.
However, it has now been over 3 days, and I have not received any response from the security team. Each time I follow up with live chat, I am told only to wait, without any explanation or progress.
At this point:
My account remains blocked
My withdrawal has not been paid
I have received no explanation for the account restriction
I believe this is unfair, especially since the account was blocked immediately after I requested a withdrawal.
I kindly request that:
My account situation be reviewed
My withdrawal of approximately 346 USD be processed and paid without further delay
I have screenshots and evidence of the transaction history showing the deposit and attempted withdrawal.
Screenshot
