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Vera John Spielothek

Spielerbewertung 90 Bewertungen
7.2/10
90 Bewertungen
Beschwerdebeantwortung 12 Beschwerden
2 Tage durchschn. 12 Beschwerden
Was uns gefällt
  • Enorme Spieleauswahl von führenden Softwareanbietern
  • Komplettes Instant-Play und mobile Version verfügbar
  • Mit 256-Bit-SSL-Verschlüsselung gesichert
  • Fairness durch unabhängige Prüfungen nachgewiesen
Was uns nicht gefällt
  • Live-Chat-Unterstützung nicht 24/7 verfügbar
Offenlegung von Partnern

Unser Inhalt enthält Affiliate-Links und wir können eine Provision für Betreiberregistrierungen und Einzahlungen erhalten, die über diese Links getätigt werden. Wir empfehlen nur lizenzierte Betreiber und würden keine Marke unterstützen, die nicht von unseren Experten überprüft wurde. Zuerst die Wahrheit erfahren. Dann spielen.

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Vera John Spielothek Details

Hier finden Sie alle Details zu diesem Casino.

  • Allgemein
  • Zahlungen
  • Spiele
  • Verantwortungsvolles Spielen
  • Kundensupport
Webseite
https://www.verajohn.com/de
Gründungsjahr
2010
Lizenzen
Malta Gaming Authority (MGA), Schwedische Glücksspielkommission Spelinspektionen (SGA)
Unternehmen
Dumarca Gaming Ltd Casinos
Partnerprogramm
Gamesys Group Partners
Sprachen
Englisch, Finnisch, Deutsch, Norwegisch, Portugiesisch
Typ
Instant Play, Mobile
VIP / Treueprogramm
Loyalty Program

Vera John ist eine Online Spielothek, die Spielern ein freundliches und faires Spielumfeld bietet. Die Spielhalle ist stolz darauf, von einer kleinen Gruppe aus iGaming-Enthusiasten geführt zu werden. Die Spiele im Vera John werden von einer Reihe unterschiedlicher Software-Anbieter unterstützt, darunter NetEnt, Betsoft, Microgaming, IGT, Play'n GO und NextGen Gaming. Das Unternehmen verfügt momentan über eine Lizenz der Malta Gambling Authority.

Eingeschränkte Länder

Aufgrund von rechtlichen Beschränkungen kann Vera John keine Spiele für Spieler aus den USA, Australien und anderen Ländern anbieten. Die Lizenz in Malta ermöglicht es der Spielbank, den Service auch in Ländern wie UK, Dänemark, Schweden, Norwegen, Finnland, Österreich und der Schweiz anzubieten.

Online Spielautomaten

Vera John schlägt bei der Spieleauswahl nahezu jede andere Online Spielothek, indem es eine große Reihe an Software-Plattformen verwendet. Allein die Auswahl an Spielautomaten ist mehr als beeindruckend. Jedes Spiel verfügt über eine eigene Auszahlungstabelle, ein eigenes Thema und eigene Funktionen. Zu einigen der beliebtesten Spiele zählen Volcano Riches, Mega Moolah und Scarface.

Um sicherzustellen, dass Sie Ihr Lieblingsspiel schnell finden können, hat Vera John eine spezielle „Raum“-Funktion. Erstellen Sie Ihren eigenen Raum und füllen Sie ihn mit bis zu zwölf Spielen für einfachen Zugriff.

Mobile Spiele

Wollen Sie unterwegs spielen? Vera John Spielhalle hat viele unterschiedliche Slots auf seiner mobilen Website. Öffnen Sie einfach die mobile Version der Spielbank auf Ihrem Tablet oder Smartphone und loggen Sie sich ein, um zu spielen.

Kundendienst

Vera John ist stolz auf seine kleine und kompakte Administration. Dieses Geschäftsmodell ist vor allem in Sachen Kundensupport sehr erfolgreich, wobei sich Vera John besonders hervortut. Sie können einen Angestellten über den Live-Chat von Montag bis Freitag, ab 10:00 bis 23:00 CET erreichen. Die virtuelle Spielhalle verfügt auch über einen E-Mail-Support, sowohl über einen FAQ-Bereich. Was könnte ein Spieler noch verlangen? Wir glauben auch weiterhin daran, dass leicht erreichbarer Support die Priorität jeder Spielothek sein sollte und mehr Spielhallen dem Beispiel von Vera John folgen sollten.

Sicherheit und Fairness

Wenn sie online spielen, müssen Spieler sich absolut sicher sein, dass all ihre Daten absolut vertraulich bleiben. VeraJohn schützt seine Spieler mit einem starken Sicherheitssystem vor Cyberkriminellen. Dazu gehört eine 256-Bit-SSL-Verschlüsselung für alle Übertragungen vertraulicher Daten innerhalb der Spielhalle ebenso wie eine Firewall, mit der die Server der Vera John Spielothek geschützt werden.

Ein faires Spiel ist bei Online-Spielen ebenfalls ein wichtiger Punkt. Der Großteil der Plattformen, die von Vera John verwendet werden, stellen auf ihren Websites Drittpartei-Prüfungszertifikate zur Verfügung. Falls Sie weiterhin Sorgen in Bezug auf die Fairness der Spiele haben, sollte der Vera John Support in der Lage sein, Ihnen detailliertere Informationen über den Testprozess bereitzustellen.

Online Spielothek im Test: Vera John

Vera John ist eine sichere und seriöse Online Spielhalle, die von der Malta Gaming Authority lizenziert und reguliert ist. Die Website ist übersichtlich und modern gestaltet, Online Spielautomaten sind leicht zu finden, per Suchfilter. Slots sind auch nach Softwareanbieter kategorisiert. Im Vera John werden viele Turniere organisiert, mit großen Geldpreisen. Infos bezüglich der Sicherheit, Lizenz, AGB, Bonusbedingungen, Spiellimits, Datenschutz sowie Zahlungsmethoden etc. befinden sich im Footer der Website.

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Beschwerden

Lesen Sie die Beschwerden, die andere Spieler für Vera John Spielothek hinterlassen haben.

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Vera John Casino - Not getting the required 'verification telephone call'
Hi, bassically I won roughly £3500 a while ago, they asked for several documents which I sent and they all got verified. They then told me that they were fully verified and no longer need any docs which was good, but require a telephone call. I have rang them, been on chat, and even emailed them to ring me back to proceed on this, and they all are telling me Vera and John will ring me back in their own time. I then sarcastically said, will that be next year when I get the call, and she said ''again we cant tell you'' The casino are asking for a Telephone Verification call and have no intentions of actually ringing me. Ask Gamblers I really dont know how some casinos are allowed to operate but this is awful on how they have treated me. The documents I sent them as well was much more than any other casino has ever asked for! Please Vera and John ring me back, and get my withdrawal funds processed. I never want to use you again. I am an unhappy Customer :-(
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£3500
Vera John Casino - Holmes and the Stolen Stones slot malfunction
Recently my favouriate game Holmes and the stolen stones was offline for about 4 days undergowing maintenance.when the game returned I was very quickly back playing it .i noticed after i deposited several times and played that each time I left the game to deposit more money upon my return any progress I had made as far as collecting the free game/jackpot feature shards had not saved and had reverted back to the games position that was saved prior to the game been taken offline for maintenance.i contacted support and was told that there was no issues with the game ,it was working fine and pretty much told I must have been wrong and perhaps I hadnt collected as many shards as I claimed . So I continued depositing and playing and it wasn't long before I had collected four shards for all five colours on relatively decent bet amounts that I once again ran out of money and had to leave the game to deposit only to return to find I had lost all progress /saved stones ,I was furious I instantly contacted support which again were rude and not very understanding or helpful . The asked me if I had screen shots or proof which I didn't as I was told the game was operating fine and didn't believe that this would happen again . They did say they'd look into it but I could tell they didn't really care . I did everything they asked me to do as far as clearing my cookies and data etc . I didn't go back onto this game as at that point I had deposited approximately 250$ -$350 and played it on this game ,and not had any game progress saved . I was absolutly devasted . After a few days I contacted support and told them that I should be reimbursed which they didn't really acknowledge but they assured me 100% that the game was now all sorted and the issue I had with the game had been rectified , upon this advice I once again deposited 60$ and logged into Holmes and the stolen stones , I put it on $2 a push and at periods stepped it up to $4 ,I collected several stones and played for about 40 mins before I was down to insufficient funds . I then left the game as I had to go out to tea with my family , I was so excited to log back in after dinner as I was one chard away from receiving the free games on two colours .i deposited more money and returned to the game only to be completely shocked that my game progress had not been saved and I was once again back to nothing . Now this time I was smart enough to take a couple of screen shots . I contacted support and really didn't receive a great deal of sympathy and was pretty much told the same thing as previous conversations with support . They said that' they would send the issue to the game provider . The days that followed I had to chase them up over the issue I received very little information . After me continuing to hassle them I was told they had fixed the issue and the lost game progress had be added to the game .now they would of had to backtrack and look at my prior gameplay history to know the value of each individual shard that I collected so this tells me they have access to my individual spin history however they only compensated with the single session where I provided the screen shots for even no they would have had full ability to see that the weeks prior to this the same malfunction had happened and I was clearly at a loss . I believe that I was unfairly treated regarding this issue as I raised this problem with support on multiple occasions and was made to feel like I was lying . I was assured the game was functioning flawlessly on two different occasions prior to loosing more money and loosing game progress I was told that the fault was likely due to an issue on my end . Finally Vera and John admitted to malfunction existing and that its was intirely on there end and this is obvious as they restored the lost game play of one session . I wasn't the only player that experienced this malfunction and loss of saved progress which ultimately means loss of money as every body only plays that game for the free games feature and the chance of winning a jackpot I feel I wasn't reimbursed anywhere near what I should have been ,and believe Vera and John were unfair in this instance . As a player who has deposited over $40,000 since December last year I truely expected to be treated a lot better then I have been . And I truely believe I was ripped off in this case And deserve a fairer outcome
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Vera John Casino - Verification documents rejected due to unallowed method of concealing sensitive data
I am writing to complain about Vera&John's conduct, to highlight to others the contradictory, and bad advice provided to me by Vera&John's customer service. I have requested my issue to be escalated to management as an official complaint, in order for the issue to either be resolved from there, or for me to take further action using an intermediary; as I do not feel like my concerns over the security of my documents, their conduct and poor advice are being heard. This has become a matter of principle for me; if I, (like other players), am going to agree and be bound by a set of terms and conditions when I sign up to a site (which I do), then I'm going to make sure I'm not dictated to by a completely different set of terms which I have not agreed upon. This is a company making demands to me, whilst holding my withdrawals at ransom, which are not backed up by their own terms and requirements listed on site. In one of their replies they have tried to make out their request is a UKGC mandatory requirement - "We apologize if the mandatory process imposed by the UKGC has caused any inconvenience." - which is nonsense - that's the verification process itself, and not the format in which they are sent nor method used to conceal my sensitive data. And just to confirm, I have absolutely no qualms regarding the UKGC's requirement to verify people, in fact I believe it should be done at the earliest opportunity, prior to any customers depositing at all (if they were actually looking after customers interests). The fact they have let me deposit several times still, since holding my withdrawals pending verification, is alarming at best, and criminal at worst. It's rather contradictory allowing players to deposit, but withholding withdrawals, breaking some code/ethics there surely. Surely any delays/issues regarding verification could mean that the person does not have the required information, which could mean their identity had been stolen, so why would a casino continue to let them deposit? I wonder what a governing bodies view would be on this potential 'security breach'? Is this legal?! OK, here's some background info: I was asked to: "Simply reply to this email, enclosing: 1. A valid passport, ID or driving license (both sides). 2. A recent proof of Address, no older than 3 months, showing your name, current address and issue date. 3. Clear colour copies (both front and back side) of the debit/credit card ending with the numbers: **** & **** *For your security, please hide: The 6 middle digits of the card number (front and back). Example: 1234 56** **** 1234 The security code at the back of the card." and I was linked here, to help prepare my documents - https://www.verajohn.co.uk/about/kyc Well, I provided clear, concise copies of: 1) My passport 2) A Gas statement dated from August 2016 3) Clear, colour copies of both sides of both of the debit cards I have registered on the account. I took the photo's of all of the above using my phone. I then uploaded them to my PC, and concealed all of the sensitive data (as they suggest I do and as I would prior to sending documents to any other casino) using MS Paint, which is the only program I have available to open and save photo's in a format they accepted - I used the 'rectangle' shape drawer, filled with a solid colour to obscure my account details and card numbers, leaving all the data they requested, (in the exact same way that they demonstrate on their KYC page), saved the documents and sent them on. I am happy for Askgamblers, or the UKGC to receive a copy of the email I sent them, complete with the attachments of my documents they received from me, showing just how clear and concise my documents are - I can also be independently verified via the electoral roll, as I have been here for six years. I had the following reply to my verification email: "We appreciate your swift cooperation in this matter, we will certainly review any submitted documents as soon as possible. It appears the files have been edited with a sofware, perhaps opened and saved with an image editor; as a result, we are not able to accept these. Please send new and unedited photograph directly to our support so that we may assist you accordingly." So, I emailed them back, a bit ticked off, asking how I obscure my personal data in a secure way without using Paint - and how this advice contradicts the instructions on their KYC page which I followed to the letter. The response: "Thank you for your feedback, which I will make sure to escalate accordingly. As advised previously, the quality of the documents is not the issue but rather the fact that these have been opened and edited with a software prior to being sent. We apologize if the mandatory process imposed by the UKGC has caused any inconvenience. To hide the personal informations such as the middle digits on the card, you are welcome to use a piece of paper for example. The sooner we can receive unedited documents, the sooner we can complete the process." I have since emailed again asking them to point me to the part of their terms and conditions, or their KYC instructional page which states I must obscure personal information using 'a piece of paper', because unless there's something in there (which there is not, I have since taken screenshots of the entire Terms page and the KYC page) which dictates which 'software' that can be used to obscure details, and having to obscure details using paper instead, when their own example photo clearly shows info being obscured in the same way - there's nothing there, then I don't think they have a leg to stand in. They have already admitted there are no issues at all over the clarity of the documents, and they are being difficult for the sake of it, because when they have your money, they think they can do what they like. Well, casino's can not hide behind their terms anyway; half of their terms wouldn't stand up in a court of law, but they rarely let the customers case get that far, they just use scaremongering tactics to make you think you're in the wrong - but that is beside the point - and I'm happy to abide by all terms, (until I know they're falling on the wrong side of the law), but if they're not playing by their own rules, then I'll repeat, I'm certainly not going to be dictated to by a term that isn't there to begin with. As a matter of principle, I have asked that if they can not quote the terms which I am not abiding to, then to escalate the issue at once to a manager and provide me with a complaints number, as I will feel much more secure now sending my documents to the Gambling Commission for them to review directly, instead. It's funny how they make you jump through hoops, and abide by all their terms, but they refuse to play by the same rules. I have never had documents rejected like this before, on the basis I have concealed personal data using MS Paint - I have done this with every document I have ever sent to any casino prior to this, and if this was an issue, they should surely state it in the section where they exclude the use of other formats and programs such as word and PDF files which they clearly state. To summarise, I have provided exactly what they have asked for; abiding by all their terms and instructions on their own website. I have stated that no document has been edited, other than to conceal data, in an industry standard and accepted manner, abiding to the following terms listed on their KYC page: "Please make sure that the quality of your documents is good and information easy to read. Please be aware that we can’t accept documents which are: • Black and white • Photocopies or scans • PDF files • Word files • Excel files • not yours • etc. you get the gist ;) We only accept documents which are: • Jpeg/Jpg files • Bmp files • Png files" I really do not have anything further to say to Vera&John directly until they back down. If they insist on me providing something which is not requested nor backed up by their terms on site, then I will continue to insist that they play by their own rules and instead go through all the required dispute processes and take it from there. I know my rights, Vera&John, and refuse to be bullied by you. Should this issue be sorted in the meantime by Vera&John, I will update this complaint accordingly within 24 hours of receiving my funds.
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Vera John Casino - Having serious verification troubles
I have explained to them several times by email to VeraandJohn that I did not have a driving license or passport I then told them I had my card and bank statement and a letter from my landlord I was told to put a message about not having the passport and driving license and sent a email with the copies of my card front and back and bank statement and a message explaining that I do not have the ID their required each time I was sent that the same reply asking for the passport and driving license I last spoke to Andre B on live chat on Saturday and I told him the same problem he said he got the front and back card but not the others but I sent it. I told him I will sent it again and can you take a note of not having the driving license and passport he said he will do this so I sent the documents what I sent several times before I asked him can I speak to a manager their was none nor was there a supervisor. And on checking my email on Sunday I got a another email from VeraAndJohn by the name of Sami A .asking for a driving license and passport yet again so I sent a email stating I have said I do not have it and I then said I will take this further in my email to them to the gaming Commissionare I did not get a response back on logging on to my account at VeraAndJohn at 5.35 this morning their blocked my account with 1.000 pounds of my money and I am deeply upset by it.
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Vera John Casino - Winnings confiscated, deposit refund refused
Myself and my husband have used Vera and Jack previously but closed our both of accounts (we thought it was closed but since been told self exclude, we were not aware of this) . We decided to sign up again in my name. We declined the bonus, deposited £500 and played Jackpot Jester. We went on to win 2K fair and square and decided to withdraw. As previously our ID and verification information was requested which we sent straight away. We were then told (after 4 days of not knowing what was gong on) we have given all different information with regards to our identity and that we are trying to be fraudulent? Even though all previous information is exactly the same? same address, phone number, ID etc. We have been told we have given false, name and address which is totally untrue?! Throughout this whole saga no one would contact us by phone and we had to wait 4 days to finally find out what was going on as after lots of emails (with a very delayed reply from them) and chat but no information given. Also our account was blocked so no way of seeing our history. We were then told that we are fraudsters and the account is closed with all money being confiscated. We deposited £500 and won fair and square and now we are told we are not getting any money back even though they took the £500 of our credit card ?! I am disgraced and do alot of online gambling and also work for a gambling site myself, as a customer I have been totally disregarded, told that I am a fraudster and had my winnings, including my £500 I deposited stolen from me. I just want my money back as we were so happy to win so close to christmas as we can buy presents for our children. Now we are being told we will get nothing and a further £500 in debt?? I cannot believe this site is able to trade without speaking to anyone directly and can withhold money so easily. All our ID and verication is above board and genuine. I have also requested a call from them on numerous occasions and I have still not had a call. Please can this be looked into as soon as possible. I am also going to the Gambling Commission.
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Vera John Casino - Verification issues - customer service not responding too emails
it 2015 and I can not remember the last thing I received through the post other than junk mail. So can someone from V&J please advise an alternative to a piece of post with my name on it to verify my account. All I want is £80 winnings back to the SAME credit card I deposited on. V&J have a scan of the SAME credit card (deposited on)and my driving licence with current address but still require a piece of post. i know you have strict verification legislation to follow but a bit of common sense on this one would not go a miss. I have closed the account so you won't see me again. Two emails sent and a call to a phone operative who apparently 'does not have a supervisor' or 'does not know the address to write a formal complaint too' and still nothing back.
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£80
Vera John Casino - Account closed, winnings void due to unfair accusations
I got this email now [#AML-564-28655]: Vera&John Vera&John Support Lägg till i Kontakter 15:42 Visa det här meddelandet överst i Inkorgen Till: [email protected] [email protected] Kära Vibeke, Vi arbetar med en strikt nolltolerans mot bedrägerier. Vid kontroll av ditt spelkonto har vi funnit ett stort antal andra länkade konton som öppnas i avsikt att bedra vårt företag. Tyvärr måste vi meddela att alla dessa konton har stängts permanent. Vi hänvisar till våra Villkor: 2.1.4. You are allowed to have only one Member Account on this Website. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed. 11.1. If You breach any provision of these T&C or Vera&John has a reasonable ground to suspect that You have breached them, Vera&John reserves the right not to open, suspend, close Your Member Account, withhold any money in your account (including the deposit) and apply such funds on account of any damages due by You. Uttagen från ditt konto har återkallats. Du får inte öppna något annat konto med oss längre. Detta beslut är slutgiltigt. Med vänliga hälsningar, Ekonomi- & bedrägeriavdelningen Vera&John which pretty must says i have been open several accounts. My son that plays alot of casino and actually made me play some too sometimes, shouldnt be suprised if he open names in the familys names.... But this account i opened MYSELF ... no help from my kid Max actually even put in money on it i think it was 100 swedish krona. I was happy enough too win myself 200 euros (2000kr) and was extremely happy do i have vacation now and this money would really helped me out ! So basicily they are claiming me for opened several accounts... i maybe have 5 accounts on 5 differents casino thats it... Please please help me sort this out but i am everything else then a scammer. a good hearted mum that take care of 3 childs... i have not a criminla bone in my body and would never do such a thing... please help me out :)
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Vera John Casino - Verification of Account Takes Forever
Hello this is pretty short and sweet but I am a little bit bemused how long it takes an online casino to verify a photo ID and proof of address..I sent the casino the docs 5 days ago and am being told the relevant department are looking into it...the ID requested is to facilitate a withdrawal of 2,000gbp, I believe this to be excessive to wait this long do you agree ? thank you and please chase them for calrity.
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£2000
Vera John Casino closed my account with €1300
Many years ago i had account at vera john and i didnt remember my old email so registred with new one, today suddenly they closed my account and saying i have other account with them and saying they going to keep everything! I havent used any bonus, just pure cash, please help me to at least get my remaning balance of €1300. I am shocked that they are "friendly" norwegian casino. such a scam!
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Vera John Casino - Account blocked over a month ago
VJ closed my account with 380 000NOK for a security check over one month ago. CS informed me it was due to having a second account open. Upon being informed of this a day after it was opened I have contacted them a number of times informing them I have no knowledge of opening a second account and can only assume it was a mix up made the same time I opened the first account. I asked them to help me find it and close it. Obviously I never used the '2nd account' so I am confused as to why we cant just close it. Anyhow they just keep informing me they are reviewing this and will get back to me.
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kr380000

Beschwerde-Statistik

Gelöst 12
Durchschn. Betrag $ 5,227
Durchschn. Dauer 12 Tage
Durchschn. Antwortzeit 2 Tage

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Spielerbewertung
7.2/10 ● 90 Bewertungen

Top-Bewertungen unserer Spieler

winningfly
10/10

Vera John casino is one of the best online casinos around, this is for sure and I have zero doubts about it. I played in this casino many times, and I never had any single trouble with this place, they are very generous!

Site layout is absolutely awesome. Not only because they have good design, but generally everything is look outstanding. I like that everything is very simple, and there problem to find required info for you. I like their layout, and this is really big thumbs up for that.

Another great thing about this online it is that they have very special system with coins. You get coins from this casino just for everything i do in casino. For login, for deposit, for trying new game, and so on, and so on. For coins you can buy prizes in their shop, from cash credits to freespins and even reload bonuses. Very nice and outstanding system, I really like it.

Also I like game selection at Vera John. They have all favorite software's nowadays, and also they have WMS games which is just great news, because I played WMS slot at Vera John casino many times.

There is not many bonuses and promotions for my country, that what customer support told to me. But I still can collect coins and get rewards for this, and it is not bad already. Customers from big and good countries probably can have absolutely great reload bonuses and freespins offers.

Customer support is awesome, they always very friendly, and work 24/7 in live chat, so there is not problem with getting help.

Withdrawals usually under one hour. I send my documents while ago and it was verified very fast. Since that payouts hit my account absolutely fast.

I rate this casino with 10 stars.

I could only wish that this casino give more bonuses to players from my country.

hilfreich ()
partyhummel
9/10

I have been playing at Vera & John casino for a couple of months, now.

When I started, I took their welcome bonus offer of 100% your first deposit. They have a fair design of their deposit match bonus offers, which means that your funds are not tied to any wagering requirements of the granted bonus, unless you touch the bonus balance. So if you start playing and win a decent amount – there will be no restrictions about withdrawing your winnings (the bonus will be forfeited, then.)

When you are on a bad run, losing your first deposit, you have kind of a second chance by playing with the bonus. However than you will have to meet wr, before you can withdraw any funds.

Account verification is really quick. It took a few hours for me to get verified.

At the end of July I had a really huge streak of luck at Vera and John, winning about 7.000 Euro from a just 10 Euro deposit i made. That day – or better night i played a lot thunderstruck from my mobile.

When requesting a withdrawal i saw that it was limited to 2000Euro per request and that I only could initiate one request at a time. So you have to wait until that is processed, before you can request the next one.

While playing and for example rating games etc. you get awarded with „coins“ which can be redeemed into freesins and other goodies – all attached to wagering requirements, by the way.

They have a very interesting feature for some freespins, which means „guaranteed win“ so sometimes you get granted freespins for a certain slot which will last, until you reach a minimum amount of winnings.

Withdrawals are usually processed very fast, sometimes it´s almost instantly paid out into your ewallet.

Support is very friendly and always helpful. I enjoy playing at Vera & John a lot.

Game selection offered is great in my opinion.

What I did not like was, that after a max withdrawal was processed suddenly my max withdrawal was displayed at 1000 Euro.

Also not that cool is that withdrawals can be reversed very easy. So if it takes more than just a few minutes to be processed some might get tempted by that reversal button, if they keep on playing.

hilfreich ()

Dear Partyhummel Thank you very much for your feedback! Regarding the game selections; we currently host games from around 16 different providers, from classic favorites to the hottest new releases. We are glad you are enjoying playing at Vera&John! We try to ensure that all customers receive the best service and are provided with the most fun and user-friendly environment possible. Should you require any information regarding the withdrawal, please do not hesitate to contact [email protected]. Best Regards Vera&John

user avatar
mrnoluck
3/10

A bug bunch of games. Some "bonus program". 24/7 chat.

Bad customer service. They reopened my account instantly though I disabled it via responsible gaming. The bonuses are bad. the RTP is not ok.

hilfreich ()

Dear mrnoluck, First and foremost thank you for your review, we are glad to hear feedback from our customers. We apologies if your account was re-opened. Would you like to close your account or has this issue been solved? Our aim is to provide a safe play-environment for our customers and we take responsible gambling very serious. If you would like to have more information, please contact [email protected]. Best regards Vera&John

user avatar
Slotty67
2/10

The customer service is excellent. And the staff seem friendly and a large selection of slots.

Played Thunderstruck 2 which I play a lot on other sites had two bonus spin features I am used to a minimum of £5 and up to once £200 or more on this feature but had pathetic £1 then £2 which is highly unusual.

hilfreich ()
zerooo
8/10

Vera John Casino offers many games from different software providers. You could find there most popular games and even those which you will see the first time. I made account here at least 4 months ago. When i registered I made a deposit of 20€ and I claimed welcome bonus of 100% match deposit.

I read their terms of bonus first and after that I started to play some of my favorite games. I played with this money a couple of hours but at the end I lost it. I made one more deposit here, but I didn't manage to cash out any winnings.

This casino is great. When you play here you collect coins, more you play more coins you can collect. And when you reached some amount of coins you can buy something in their shop. You can buy free spins on some games, you can transfer it into bonuses or on some high value free spins. I think this is interesting, because i like that my loyalty count. Maybe they could add more other things into this. I transfer some of my coins into free spins. I buy 10 free spins on Starburst game, when I played them I received around 1€ from them, but after that i lost the money. But still better something than nothing at all. They could add more free spins for this coins money.

I trust this casino, I believe that they could have better rating here. I don't know why is low, maybe because they have some complaints, but they are all solved. I think I will play here sometimes in the future, when I will receive some nice offer from Vera John Casino. I also tried live chat support before i registered they were professional and kindly.

I will rate them with 8 stars.

hilfreich ()

Dear Zeroo, Thank you very much for your pleasant review. It's highly positive and we appreciate the detailed feedback you have given. A loyal player like you is very much appreciated. Best Regards Vera&John

user avatar
shan79
3/10

Has anyone had a drama with withdrawals taking to long? In my experience with the casino has been good up until today.

I spoke to a support member who informed me that my withdrawal was being processed by the accounts department and would be available soon. This was at around lunchtime. 6 hours after I requested withdrawal. I did not receive it so I attempted to contact them via live chat once again. They were offline. This continued for hours.

So I emailed support several times and did not receive a reply to any of my emails. Until finally around 7.30pm I received a reply. They informed me that due to it being the weekend it could take over 24hrs. I replied and informed them of my earlier chat with support and 2 hours on I still have not received a reply.

I think the lack of communication on their behalf is what is the most frustrating thing. Has anyone else had a similar drama? If so how long until it was resolved?

Thanks

hilfreich ()

Dear Shan79 We apologies for any inconvenience caused and we regret if the service provided did not meet your requirements. However, since payments and transactions are handled through external sources, their delays are sadly outside of our control.The withdrawal process usually takes between 3-5 working days for credit card users, and a few minutes for Neteller and Skrill, excluding weekends. Support is always trying to ensure that all customers receive the best service around the clock, so please feel free to voice any further concerns you may have. Best regards Vera&John

user avatar
Inaktiver Benutzer
9/10

I have to admit that during my playing had quite a positive experience here. It is natural that this casino compared to others in this group, and thus bring a realistic conclusion. I can say that this is one of the most professional casino from a combination of platform, which I will list a little later. Despite the fact that the casino is just perfect, I did not feel a lack of originality in any of the other casinos for the simple reason that with such a large number of different software have really seen everything and it's hard to be particularly original.

This is all available, which is currently offered on the Internet and coming from famous factories of online entertainment including: Net Entertainment, Leander Games, Play'n Go, Quickspin, Thunderkick, Yggdrasil Gaming, NextGen Gaming, Bally Technologies, IGT and Betsoft. I have decided mainly for NetEnt games during the test, I started with something larger stakes in Tornado slot machine which is one of the latest titles from NetEnt group, which almost every week out on a new gaming masterpiece. On Tornado slot stakes were generally € 10 per spin so I with a deposit of € 200 after two days on account I had € 450.

Deposit options are also something that the casino ranks among those with the highest number of payment methods, and especially liked the fact that they offer a deposit through Bitcoin currency that is on my internet account very much represented the last year. Despite sharp declines but also increasing strongly believe that many casinos footsteps Vera John Casino and introduce this virtual currency as a standard way of depositing money into accounts all over the world. Customer support is quite correct, in an email to me responded by within a maximum of 10 hours, but it is important that we always go out to meet when you are having some problems with the financial part. My recommendation, play in this casino.

hilfreich ()

Dear Zelmil83, Thank you very much for providing us your feedback. It's of great value and very much appreciated by the Vera&John team! We currently host games from around 16 different providers, from classic favorites to the hottest new releases, please keep an eye on the website for more new game releases! Best regards Vera&John

user avatar
Laurz18
1/10

Nothing! Biggest rip off ever!

Site is an absolute joke!!! Spent over £250 no identification needed to deposit all this money but when I finally manage to win some of it back and withdraw it. I need to send my driving licence, along with me holding my driving licence, utility bills passport etc. To be asked back and fore to supply more identification I also had permission to use my mothers debit card so then had to send a portfolio of photos of her even after offering to get her to phone and clarify that I had her permission to use the card!! Clearly that would have been too easy so after being accused of having more than one account and that my identification my details were finally passed to payments to be processed! (this went on for 2 days).

It has now been a week since the information was passed and I have heard nothing! Despite e-mailing twice for an update on my withdrawal status! Site is quick enough to take your money but god forbid if you try and take something back!! These sites can quite easily afford to pay these funds I on the other hand can not afford to be £200 down!! VERA&JOHN is a complete con!!!! Due to them having no intention what so ever of paying these funds to me I have spent the £200 and will be closing my account!!

hilfreich ()

Dear Laurz18, While we understand that it can be frustrating to wait until your identity has been confirmed by our Payments team, we assure you that this is a standard process within the gaming industry, and ultimately intended to protect legitimate players. Our dedicated payments team perform thorough checks on hundreds of new accounts, but certain factors can sometimes elongate this process. Since verification is such an important part of the relationship we build with our customers, we reserve the right to take all the time necessary to ensure that this process is as accurate as possible. Customer satisfaction and security are always of the utmost importance to all of us at Vera&John, which is why it is essential that rigorous rules are maintained with regards to account verification. Please rest assured that these measures have all been put into place in order to prevent fraud and theft, and were designed with the player’s best interests at heart. It is for this reason that approved identification documents are required in order to verify any account, particularly when payments are to be made. It is also for this reason that players are absolutely prohibited from holding more than one account on Vera&John, as is clearly stated in our terms and conditions. Thank you for your understanding and your continued patience regarding this important process. Best regards, The Vera&John Team The Terms and Conditions. 2.2 User must submit the correct information during registration and should correctly state his name, address, contact email or personal telephone number. User also agrees to update his information should there be any changes to the registration data. User must give valid identification, address and contact email. 2.3 Dumarca reserves the right to close User’s account if false particulars were provided during registration and, if such breach becomes evident after a wager is won, Dumarca reserves the right to refuse User payment of any winnings. 2.5 Dumarca shall also have the right to request User to provide additional proof of identity by means of documents such as, but not limited to, National Identity Card, Passport or Driving Licence. Failure to produce any of such documents may result in the User’s disqualification from registering with Dumarca. 2.7 User agrees to abide by these “Terms and Conditions” at all times, and: • not to be acting in the interests of any third party; • not to utilise monies obtained from ill-gotten means; • not to credit accounts with bank/credit card/s User is not authorized to use; • not to try to hack the Dumarca Website or to alter its code in any way; • not to adopt any criminal behaviour against Dumarca, its affiliates, and its Users. 2.10 Users may only hold one account with Dumarca. Registered Users shall be prohibited from registering for new accounts using an e-mail address or name different from the one previously registered with Dumarca. Users having two or more accounts are obliged to inform Dumarca without delay. Dumarca reserves the right to close User’s account(s) if the latter opens multiple accounts. Should Dumarca have grounds to believe that one or more accounts have been opened with the intention to defraud the company, Dumarca reserves the right to cancel any transaction/s related to such attempted/fraudulent conduct and suspend the account. 3.1 For all credit card and bank wire transactions, the full name on the credit card or the bank transfer must be identical to the full name on the Dumarca account receiving the funds. If this is not the case, the deposit will be rejected and the funds returned. Any charges levied by the banks/payment gateways will be deducted from the reversed amount. 3.21 Dumarca reserves the right to take time necessary for the purpose of: • verifying User’s identity; • verifying User’s gaming activity; • conducting security and other internal procedures in relation to User’s account; and • ensuring that the rules that are approved relating to the award of the prizes to Users have been complied with.

user avatar
stars_cream
8/10

Vera John is a casino that I have enjoyed playing many times in the past. I discovered this casino while searching for a new casino to deposit in order to take the first deposit bonus. There was a promotion at that time offering 10 free spins in Starburst so I decided to make an account. I did not had any profit with the free spins but I really liked the casino so I decided to make my first deposit.

Their first deposit bonus is the typical 100% deposit bonus but I read in the terms and conditions that the cash balance is separated from the bonus balance. In other words I can play first with my deposited balance and if I win I will not have to wager any bonus balance and I can withdraw with losing only my bonus. That is great because if you have a big win without using the bonus you can ask for an withdraw without having to do any wagering. Also the minimum deposit is only 10 which I find it really good.

I also like that Vera John has many software providers and many video slots that I can play. Besides Netent and Microgaming there are Betsoft, Play'n GO, IGT (WagerWorks), NextGen Gaming, Leander Games and WMS so I can choose from a large pool of games.

I have made many deposits and some withdraws from Vera John Casino and I had never had any problems with my transactions. Their withdraw time frame is fast and I have received my winnings even in less of 24 hours from my withdraw request. Also when I need help from their support, it is always friendly and accurate in solving my problems.

The one thing that I think Vera John casino can improve is with their promotions and deposit bonuses since there are few and small in value.

Overall I like this casino very much.

hilfreich ()
Inaktiver Benutzer
7/10

I think its been almost a year now since I signed up at Vera and John Casino and if I clearly remembers it was either the time when they were added to AG list of casinos or we started talking about it, but I know for sure, I took their no deposit offer.

Netent powered casino will offer almost the all Netent games to play it. I like their web page design and it is not about pink color but everything looks nice there, to me, of course.

Min.deposit is 10 euros and not just this casino but any casino with min.deposit of 10 euros can have my money, if it's not the rouge casino, because many times and unfortunately I am limited and deposit depend on available funds.

It is not only Netent games that you can find here but many others Betsoft, PlaynGO, NextGen Gaming and IGT.

Sounds good enough. I don't have time to look trough complaints against them here and I hope they solved those complaints because it doesn't leave good impress and any casino should put player interest on the first place. I am not sure if I claimed 7 euros No Deposit as I lost my balance within minutes and it was long time ago that I don't even remember what game was my choice .

I know you can expect nice reload bonuses occasionally and free spins for loyal customers, I am not the one and don't even remember any free spins, just bonus offers but as I haven't deposited for so long, I am wondering if they kicked me out of the mailing list.

I really enjoyed playing here and there is no doubt I will come back. If you wanna become their loyal customer then you should check their reward program, seems like the nice one.
I would recommend this casino.

hilfreich ()

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