Beschwerde #2
Yeti Casino
Bonus balance vanished after issue with site
vor 7 Jahren
HI - Has anyone had any problems with Yeti casino? I came on this evening to play with my £75 bonus money. Went to go on Genie Jackpots Megaways first and allthough I could increase the stake when you hover over the lower stake it didnt work.
I then went onto Donuts. Again similar problem couldnt click the start button so had wait for the game to load by itself.
I then won £720 so now had a balance of £847.
I went onto the bonus screen to check how much wagering I had left. It showed I had gone through 10%. As I am already registered with their sister casino Yako Casino - I wanted to check the terms and conditions. If you click on this the box moves to the right. Click on it again and nothing shows and now my balance has gone to zero. Its showing fortified.
Why would I fortify a bonus of that amount when I had just started playing?. I am registered with a lot of casinos and never seen that before, at the worst it should tell you what would happen if you fortify a bonus not just vanish. Can someone look into this please and look at how the site operated on a laptop. I was stuck in a game the other night and it wouldnt let me start the bonus, so had to go onto my mobile phone just to play through the bonus as I couldnt click on it on my laptop using Opera Browser or Chrome.
I then went onto Donuts. Again similar problem couldnt click the start button so had wait for the game to load by itself.
I then won £720 so now had a balance of £847.
I went onto the bonus screen to check how much wagering I had left. It showed I had gone through 10%. As I am already registered with their sister casino Yako Casino - I wanted to check the terms and conditions. If you click on this the box moves to the right. Click on it again and nothing shows and now my balance has gone to zero. Its showing fortified.
Why would I fortify a bonus of that amount when I had just started playing?. I am registered with a lot of casinos and never seen that before, at the worst it should tell you what would happen if you fortify a bonus not just vanish. Can someone look into this please and look at how the site operated on a laptop. I was stuck in a game the other night and it wouldnt let me start the bonus, so had to go onto my mobile phone just to play through the bonus as I couldnt click on it on my laptop using Opera Browser or Chrome.
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