Beschwerde #18 Ybets Casino

Withdrawal cancelled funds failed to reach my casino balance

Von moretea12321

vor 1 Jahr

I have been playing on this casino for a while and I had no problems with it until I wanted to withdraw my funds.

First I tried to withdraw using my credit card, but got an email the next say that there was an error with the payment provider and that my withdrawal was cancelled and that I should try using another withdrawal option.

This was 5 days ago. I have reached out to them through mail and through live chat, but I never got any other answers than I had to be patient.

If my withdrawal was cancelled, it should not take almost 5 days to get the money back on my casino balance.

I just hope this can be resolved.

Unseriöses Casino Ybets Casino

Grund Verzögerte Auszahlung

Betrag €370

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

moretea12321

vor 1 Jahr

Ybets.net has refunded the full amount to my balance. This complaint can be closed.

moretea12321

vor 1 Jahr

I forgot to add the proof it was cancelled the 25th of October.

moretea12321

vor 1 Jahr

Thanks for the reply Ybets

What I don't get is it's been 9 days since you canceled my withdrawal and I feel you are just stalling this. Canceled should mean that the funds will be reverted back to my balance.

Hopefully this will be fixed soon. Thanks again for the reply!

Ybets Casino Beschwerde-Statistik

Gelöst 73 / 75

Durchschn. Betrag $2,243

Durchschn. Dauer 20 Tage

Durchschn. Antwortzeit 3 Tage

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User ID: User136141031

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History and Evidence

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Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

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< personal information removed >

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