Beschwerde #65 Ybets Casino

Delaying 999 USD withdrawal and KYC verification

Von MsSKinG

vor 1 Jahr

Hello,

I am writing to submit a formal complaint against YBets Casino regarding a withdrawal that has not been processed for over a month, along with significant delays in verifying my KYC documents.

I initiated a withdrawal request on April 3rd, and the request was placed in "processing" status immediately. Since then, I have not received the funds.

Initially, I was informed that the provider is checking my game session, and that this would take up to 14 business days. However, over 30 calendar days have passed, and I still have not received any final update.

Additionally, my KYC verification was only requested after weeks of waiting. I submitted all required documents promptly, and I was told the verification team responds within 5 days. It has now been more than 7 days, and my KYC is still not verified. The site shows a message that I should contact support, but they only repeat generic messages and cannot provide any concrete information.

I have been patient and contacted support multiple times. Each time I received copy-paste responses like:

“We’ve forwarded your complaint to management.”

“Please wait, the provider is checking the session.”

“KYC can take up to 5 days.”

“Unfortunately, we do not handle KYC directly.”

This situation has caused me serious frustration, as I have no access to my funds and no clear timeline for when the issue will be resolved. The lack of transparency and concrete answers is unacceptable.

Unseriöses Casino Ybets Casino

Grund Verzögerte Auszahlung

Betrag $999

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

MsSKinG

• 1 Bewertungen

vor 1 Jahr

The withdrawal was successfully made this morning.
Thank you very much to askgamblers for their participation in the complaint and its handling, the withdrawal would probably not have happened without them.

Deposit: April 2nd
Attempted withdrawal: April 3rd
1 month hold for game verification.
1 month hold for kyc verification.
Successful withdrawal June 9th.

MsSKinG

• 1 Bewertungen

vor 1 Jahr

Dear askgamblers, the payout was made on June 3rd at 11:03 and it still hasn't arrived, even though it's been over 72 hours. I contacted customer service and they said they don't know when the payout will be made.

No progress, the payout is still "processing" indefinitely.

AskGamblers

• Support Team

vor 1 Jahr

Dear @MsSKinG,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Ybets Casino Beschwerde-Statistik

Gelöst 73 / 75

Durchschn. Betrag $2,243

Durchschn. Dauer 20 Tage

Durchschn. Antwortzeit 3 Tage

Ybets Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Verzoegerte Auszahlung um ueber 2 Wochen

Seit über 2 Wochen werden meine Auszahlungen hingehalten. Ich bin auf der Seite viele tausend Euro im Minus und jetzt wo der erste groeßere Gewinn kommt muss ich so ewig auf mein Geld warten? Das ist nicht ok. Es ist auch nichts was ich tun kann, es wird z.B. keine Verifizierung angefordert. Ich bin jederzeit dazu bereit, ich will einfach mein Geld zeitnah erhalten und nicht viele Wochen warten muessen. Das bringt doch keinem was.

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Bis heute ist meine verifzierung noch nicht durch

Hallo, das ybets casino hat verlangt, meinen ausweis (vorne und hinten) ausweis mit website im hintergrund, transaktionbestätigung, das habe Ich natürlich alles hochgeladen.

Bis heute ist meine verifzierung noch nicht durch, deswegen möchte Ich eine beschwerde einreichen. Hoffe sie können mir da weiterhelfen. Vielen dank im voraus!

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Delayed withdrawal over 72 hours with no clear update or finance response

I previously received two successful withdrawals from this casino (180 € and 120 €), both processed within approximately 24 hours without any issues.

My current withdrawal was requested on 16.04.2026 at 02:16. As of now, it has been pending for more than 72 hours with no progress or completion.

During this time, I have contacted the support team multiple times. I was repeatedly told to wait 24–72 hours, but after each period expired, I only received the same general responses without any concrete update or explanation.

I was also instructed to contact the finance department via email for more detailed information. However, I have not received any response from the finance department so far, despite following their instructions. The support also mentioned that the finance department operates continuously, which makes the lack of response even more unclear.

The withdrawal status has remained unchanged (“pending”) since the request was made, with no visible processing or update.

At this point, I have received no clear information regarding the reason for the delay, the current processing stage, or an estimated time for completion

Instead, I am only being repeatedly asked to wait without any concrete progress or explanation.

User ID: User136141031

I kindly request that AskGamblers review this case and assist in obtaining a clear status update and realistic timeframe for the withdrawal.

Abgelehnt

Unacceptable Delays and Poor Communication During Withdrawal Process

I completed the KYC verification process on this casino platform, which took an unreasonable 8 working days. Once it was finally approved, my first withdrawal of 500 USD — which was simply my initial deposit — was processed and approved.

However, the additional withdrawals I requested on the same day and following days due to 500USD wd limit at once have not been processed, despite the platform clearly stating a maximum 72‑hour withdrawal timeframe. It has now exceeded that limit, and no explanation, update, or communication has been provided.

This level of delay, lack of transparency, and complete communication failure is unacceptable. It reflects extremely poor service and raises serious concerns about the platform’s reliability.

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Casino refuses to verify account

On 12 December 2025 I received an email from the Ybets KYC Team requesting identity verification documents in order to process my withdrawal of 3,410 USD from my account balance. The email asked for a copy of my passport/ID (both sides) and a selfie holding my ID in front of the Ybets website. I provided exactly these documents by email on 8 January and clearly stated that all requested documents were attached.

After sending the documents, my account has remained unverified and I am still unable to withdraw my balance. On 12 January and again on 17 January I sent polite follow‑up emails asking Ybets to confirm that my documents had been received and to update me on the status of my verification. Ybets has not replied to any of these messages, and no further information has been provided about my verification or withdrawal.

I believe that I have fully complied with Ybets’ KYC requirements, yet my withdrawal of 3,410 USD is still blocked without any explanation or response from their support. I am asking AskGamblers to contact Ybets and help ensure that my account is promptly verified and that my full balance of 3,410 USD is paid out, or that I receive a clear, justified explanation if Ybets believes there is any valid reason not to process my withdrawal.

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Blocked Withdrawal and Urgent Complaint

Hello AskGamblers Team,

I am filing a formal complaint against Ybets Casino due to the blockage of my withdrawal and their complete lack of response.

Withdrawal Amount: 120 USDT

Withdrawal Date: 21/02/2026

History and Evidence

Multiple emails were sent to their finance team ([email protected]), but I have received no reply.

Chats with Ybets support (screenshots attached) show:

Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

Chats were closed or blocked by the support team without any resolution despite my repeated requests for immediate processing.

I was unable to speak to a manager or obtain a concrete payout date.

No action has been taken on my withdrawal for over 27 hours, despite repeated promises from their support team.

My Request

Given the persistent delays, lack of communication, and the fact that I was blocked from the chat:

I request the immediate processing of my 120 USDT withdrawal.

If the withdrawal cannot be processed promptly, I request a full refund of all deposits on my account, as the situation is unacceptable.

I have attached all emails, chat transcripts, and screenshots as evidence of my attempts to resolve this issue directly with Ybets.

I kindly ask AskGamblers to intervene and ensure my funds are either paid or refunded without further delay.

Thank you very much for your assistance.

Sincerely,

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Withdrawal request remains in process

I would like to ask ASKGAMBLERS for help with my delayed withdrawals.
I have three withdrawal requests that have been pending for almost a week. I requested $500 each on February 5th and 6th, for a total of $1,500.
All account verifications have been completed.
I contacted chat about this issue, but it has not been resolved. I also emailed support, but have yet to receive a reply.

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Ybets ignoring

Dear AskGamblers Team,

I would like to file a complaint against Ybets Casino regarding an unresolved verification process and withheld winnings.

On December 17, 2025, I made a deposit at Ybets and subsequently won $5,000. Two days later, on December 19, Ybets requested a copy of my ID and a selfie holding my ID with their website visible in the background. I promptly complied with this request.

On December 26, I was informed that the selfie I had provided did not meet their quality requirements, and they asked me to submit a new one with better clarity. I provided the requested selfie on December 30, 2025, fulfilling all their instructions accurately.

Since then, Ybets has stopped responding. I sent a follow-up email on January 7, 2026, asking for an update regarding my verification status and withdrawal, but I have received no reply. My account remains unverified, and I am unable to withdraw my $5,000 winnings.

I have complied with every verification requirement and acted promptly throughout the process. However, Ybets has failed to communicate or process my verification within a reasonable timeframe. Their silence has effectively locked my funds on the site, and I am concerned they are deliberately delaying or withholding my withdrawal.

I kindly ask AskGamblers to contact Ybets on my behalf to expedite my account verification and ensure that my $5,000 winnings are paid out.

Thank you for your assistance.

Best regards,

< personal information removed >

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1000 worth of slot wins not credited to my account

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I complained about the slot wins not crediting at the same time. It has been over 2 weeks now. I usually get brushed off when I inquire about it taking so long, one of the times customer support chat told me a decision has been made, and to expect the funds within 24hrs, and then days later they tell me it’s still under review. No responses from emails. They are acting shady and giving me false information whenever I ask about it.

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Delay in processing my 500 EUR withdrawal

Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

I kindly ask for assistance in receiving my Withdrawal without further delays.

Thanks in advance

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