Beschwerde #123 Ybets Casino

Delayed Withdrawal and Verification Process

Von Kseniaa

vor 7 Monaten

Hello, AskGamblers Team.
I hope you can help me with my issue. Since October 17, I have been unable to withdraw my funds.

At first, my withdrawal request was pending for three days, and then I received an email stating that KYC verification was required. On October 20, I submitted all the requested documents — my ID, a selfie with the ID and the casino website in the background, and a screenshot of my crypto transaction.

On October 23, I contacted the support team, and they told me they would send a follow-up request. The next day, October 24, I received a reply from the KYC department asking for an additional proof of address, which I sent immediately.

On October 30, I contacted support again via live chat, and they said they would resend the request to the KYC team once more. However, today is November 1, and I still haven’t received any response.

It’s been two weeks now since I have been unable to withdraw my money.
Please assist me in resolving this issue.

Thank you in advance for your help.

Unseriöses Casino Ybets Casino

Grund Verzögerte Auszahlung

Betrag $453

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Kseniaa

vor 7 Monaten

Thank you, I have received the funds. The complaint can be closed. 😊

Ybets Casino

• Representative

vor 7 Monaten

Dear Kseniaa,

Thank you for your request. Your withdrawal has been processed successfully.

Respectfully,
Ybets Casino Representative.

Kseniaa

vor 7 Monaten

Dear AskGamblers,
Today I received confirmation that my account has successfully passed the KYC verification, and I have submitted a withdrawal request.
I am currently waiting for the withdrawal to be processed, so please do not close the complaint yet.
Thank you for your understanding.

Ybets Casino Beschwerde-Statistik

Gelöst 73 / 75

Durchschn. Betrag $2,243

Durchschn. Dauer 20 Tage

Durchschn. Antwortzeit 3 Tage

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Bis heute ist meine verifzierung noch nicht durch, deswegen möchte Ich eine beschwerde einreichen. Hoffe sie können mir da weiterhelfen. Vielen dank im voraus!

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Delayed withdrawal over 72 hours with no clear update or finance response

I previously received two successful withdrawals from this casino (180 € and 120 €), both processed within approximately 24 hours without any issues.

My current withdrawal was requested on 16.04.2026 at 02:16. As of now, it has been pending for more than 72 hours with no progress or completion.

During this time, I have contacted the support team multiple times. I was repeatedly told to wait 24–72 hours, but after each period expired, I only received the same general responses without any concrete update or explanation.

I was also instructed to contact the finance department via email for more detailed information. However, I have not received any response from the finance department so far, despite following their instructions. The support also mentioned that the finance department operates continuously, which makes the lack of response even more unclear.

The withdrawal status has remained unchanged (“pending”) since the request was made, with no visible processing or update.

At this point, I have received no clear information regarding the reason for the delay, the current processing stage, or an estimated time for completion

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User ID: User136141031

I kindly request that AskGamblers review this case and assist in obtaining a clear status update and realistic timeframe for the withdrawal.

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Unacceptable Delays and Poor Communication During Withdrawal Process

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However, the additional withdrawals I requested on the same day and following days due to 500USD wd limit at once have not been processed, despite the platform clearly stating a maximum 72‑hour withdrawal timeframe. It has now exceeded that limit, and no explanation, update, or communication has been provided.

This level of delay, lack of transparency, and complete communication failure is unacceptable. It reflects extremely poor service and raises serious concerns about the platform’s reliability.

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Casino refuses to verify account

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Hello AskGamblers Team,

I am filing a formal complaint against Ybets Casino due to the blockage of my withdrawal and their complete lack of response.

Withdrawal Amount: 120 USDT

Withdrawal Date: 21/02/2026

History and Evidence

Multiple emails were sent to their finance team ([email protected]), but I have received no reply.

Chats with Ybets support (screenshots attached) show:

Generic replies like “Your withdrawal is being processed”, “Please wait”, and “Your case is a priority”.

Chats were closed or blocked by the support team without any resolution despite my repeated requests for immediate processing.

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Given the persistent delays, lack of communication, and the fact that I was blocked from the chat:

I request the immediate processing of my 120 USDT withdrawal.

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I have attached all emails, chat transcripts, and screenshots as evidence of my attempts to resolve this issue directly with Ybets.

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Dear AskGamblers Team,

I would like to file a complaint against Ybets Casino regarding an unresolved verification process and withheld winnings.

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Best regards,

< personal information removed >

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Hello,

I am submitting this complaint regarding delayed withdrawals at Ybets Casino.

My account has been fully verified. All requested KYC documents were submitted and approved a long time ago.

On December 28 i requested a withdrawal for 500 Euros, and according to Ybets Casino’s website, withdrawals are processed within 24–72 hours. This timeframe has now passed, but the withdrawal is still marked as “Processing,” and no payment has been received. I have contacted live chat multiple times. Each time, I was informed that I would get my funds shortly. I even sent them an email, and the answer that I got on 31/12 was this

"We would like to inform you that your withdrawal in the amount of 500 EUR is currently being processed.

Our withdrawal procedures are designed to handle requests instantly or within 24 to 72 hours in most cases. While occasional delays can arise due to standard processing times in the payment provider's system, we see no issues with your current requests."

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