Joo Casino - Troubles Requesting Withdrawal

This complaint has been reopened as per Joo Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Dear BROEKIE1,

I have checked your account.

In order to make a qithdrawal you were requested to make a deposit (cause it is not available technically to withdraw your funds to iDeal).

That is why you were asked to make a deposit (You have made a 20 EUR with a credit card) and after it all the funds (20 EUR from iDeal and 20 EUR from CC) were succesfully withdrawn back to your credit card account.

I have attached the screenshot with a succesful cashout back to your Credit Card.

Hope we can solve this complaint and you are not upset with this anymore.

We are really sorry for this situation.

Hope to hear back from you soon!

Dear @broekie1,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.