Beschwerde #22 Wintopia Casino

Delaying withdraw for no reason

Von Alexandros R.

vor 10 Monaten

Casino has been delaying my withdraw it’s been 10 days today (21/07) for no apparent reason. It’s not my first withdrawal I’ve done to this casino so my account is verified and all. When I try to message the live chat they just keep spamming the same copy paste message. Now they have also revoked my vip live chat status and any bonus I can receive from the site. It’s really starting to become sketchy.

Unseriöses Casino Wintopia Casino

Grund Verzögerte Auszahlung

Betrag €300

Diskussion

AskGamblers

• Support Team

vor 10 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Cluzo21

• 1 Bewertungen

vor 10 Monaten

Money has just been transfer case closed for my part

Cluzo21

• 1 Bewertungen

vor 10 Monaten

You say my account is being reviewed for bonus abuse but my withdrawal is not connected or earn by a bonus it was done purely by my deposit

Wintopia Casino

• Representative

vor 10 Monaten

Dear Cluzo21 and AskGamblers Team,

We appreciate the opportunity to respond to the player’s concerns.

Please note that the player’s account is currently under review by our Risk Team due to indications of potential bonus abuse. As per our Terms and Conditions, we reserve the right to conduct such reviews when there is reasonable suspicion that promotional offers may have been exploited in a manner inconsistent with fair play or our bonus terms.

While we understand the player’s concern regarding the delay, this is a standard compliance procedure designed to protect the integrity of our promotional system. The player's previous withdrawals and verified status do not preclude further review when required.

We are committed to concluding this process as quickly as possible. Should the review confirm no violations, the pending withdrawal will be processed accordingly.

We appreciate your understanding and cooperation in this matter.

Kind regards,
Wintopia Team

Wintopia Casino Beschwerde-Statistik

Gelöst 4 / 4

Durchschn. Betrag $433

Durchschn. Dauer 4 Tage

Durchschn. Antwortzeit 1 Tag

Wintopia Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Verifizierung erfolgt nicht

Hallo ich habe bei Wintopia 50€ mit Apple Pay über eine virtuelle Kreditkarte und knapp 400€ via Banküberweisung eingezahlt. Ich habe alle Dokumente eingereicht. Jetzt bemängelt das Casino ich müsste die Kreditkartennummer sichtbar machen, was bei einer virtuellen Karte ja leider nicht möglich ist. Bin seit Stunden im Schriftverkehr der Support vertröstet mich und ich bekomme sowohl per Mail als auch dort nur automatisierte Mails. Ich habe alle Belege für die Überweisung eingereicht doch die Beharren darauf, das ich die Nummer kenntlich machen soll. Es geht um 300€ das Casino scheint ein Betrug zu sein, welches mein Geld nicht auszahlen möchte.

Gelöst

€300

Withdrawal cancelation x 10

I recently won $2000 and have been trying to withdraw it. My daily withdrawal limit is $750 and weekly $1500 so I have been trying to withdraw in $750 increments. So far you have only processed 1 payment of $750 and at time of writing you have canceled 10 withdrawals from me.

When I ask I get an email saying the interac request has expired. This must be due to slow processing by you.

I have never had a problem before and my account is verified and in good standing.

Gelöst

$1,250

My withdraw was delayed more than 6 days

My first time to play the wintopia casino. I sign up to the wintopia casino on 30.05.24.

After that i play on Esport and win a bit.

So, I made withdraw at 31.05.24 and still waiting.

I successful KYC already. Please help.

The support casino told me will process within 24 hrs.

I still waiting for a long time.

Gelöst

€150

Withdrawal denied several times

I am fully verified with Wintopia Casino but keep getting withdrawals denied.

I was told credit card withdrawal is not possible and I had to make an Interac deposit to be able to withdraw via Interac which I duly did. My withdrawal was denied and I was asked for more bank details, transit no, etc, again I provided all this and was still denied.

I am now being asked to provide the same documents that I have already provided in my approved verification.

I believe this is a stalling tactic to delay my withdrawal.

Abgelehnt

$2,900