Delaying withdraw for no reason

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Money has just been transfer case closed for my part

You say my account is being reviewed for bonus abuse but my withdrawal is not connected or earn by a bonus it was done purely by my deposit

Dear Cluzo21 and AskGamblers Team,

We appreciate the opportunity to respond to the player’s concerns.

Please note that the player’s account is currently under review by our Risk Team due to indications of potential bonus abuse. As per our Terms and Conditions, we reserve the right to conduct such reviews when there is reasonable suspicion that promotional offers may have been exploited in a manner inconsistent with fair play or our bonus terms.

While we understand the player’s concern regarding the delay, this is a standard compliance procedure designed to protect the integrity of our promotional system. The player's previous withdrawals and verified status do not preclude further review when required.

We are committed to concluding this process as quickly as possible. Should the review confirm no violations, the pending withdrawal will be processed accordingly.

We appreciate your understanding and cooperation in this matter.

Kind regards,
Wintopia Team