Beschwerde #4 WinsRoyal Casino

Withdrawal delayed for almost 1 month

Von LeonLesS04

vor 9 Monaten

I would like to share my experience with Wins Royal, where I’ve been waiting for my first withdrawal since August 7, 2025, without success.

I deposited €250, and after a certain time, I requested a withdrawal of €1,000, which is the stated daily limit. There are still €1,461.34 left in my account. My account is fully verified – all necessary documents were uploaded and accepted.

Since then, the withdrawal remains pending. Every time I contact live chat, I receive generic responses like "please wait" or "your withdrawal is being processed." The agents always tell me they can’t do anything and ask me to contact the support team via email. Sometimes the live chat starts ghosting me and does not even respond, despite being very friendly most of the time.

I followed that advice and sent five emails already, none of which have received a reply to this day. It’s been almost three weeks, and no progress has been made. The lack of transparency and communication is extremely frustrating.

This was supposed to be my first-ever withdrawal, and I’ve done everything by the book. I have never experienced such delays at any other online casino.

I am posting this complaint in the hope that Wins Royal will finally take responsibility and process my withdrawal.

Best Regards

Unseriöses Casino WinsRoyal Casino

Grund Verzögerte Auszahlung

Betrag €2461.34

Diskussion

AskGamblers

• Support Team

vor 9 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

LeonLesS04

vor 9 Monaten

This complaint can be marked as solved, as I have been payed out today on the 03/09/2025.

Thank you!

WinsRoyal Casino Beschwerde-Statistik

Gelöst 2 / 7

Durchschn. Betrag $1,621

Durchschn. Dauer N/A

Durchschn. Antwortzeit N/A

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Withdrawal request delayed

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$ -3,500.00

Time:

Transaction ID:

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Method:

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Type:

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I would like to submit a complaint against WinsRoyal Casino regarding a withdrawal that has been pending for an unusually long time, combined with extremely limited communication from the casino’s support team.

Background and timeline

• I played at WinsRoyal and successfully completed two previous withdrawals earlier this year.

• 1st withdrawal: requested on September 4, completed on September 27

• 2nd withdrawal: requested on September 27, completed on October 6

Both of these already took around 3–4 weeks, but they were eventually processed.

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Communication problems

• On November 11, the casino told me via live chat that I would receive my payout within one week.

This timeframe passed without anything happening.

• After I asked again, I received a short generic email saying that the payment would be sent “as soon as possible”, but with no details.

• On November 20, they sent another generic message saying that my case had been forwarded to the finance team, and that I would be updated by email.

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Current state of support

• The live chat is now offline or not clickable, making communication very difficult.

• The emails I receive are copy-paste templates, not real responses.

• None of my actual questions are being answered

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Why I am contacting AskGamblers

At this point, I am seriously worried that my withdrawal may not be processed at all.

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• screenshots of the pending withdrawal,

• chat messages,

• emails,

• account history,

• and anything else required.

I kindly request AskGamblers to help me resolve this matter and obtain my withdrawal.

Thank you for your support.

Best regards,

< full name removed >

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