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La Vida - Waited a week and still no refund

GELÖST
Beschwerde-Info
Unseriöses Casino La Vida Spielothek
Grund Verzögerte Auszahlung
Betrag $ 309
ozhsv Australien
Veröffentlicht am 18. September 2015

I requested a withdrawal of my small balance of $309 a week ago and received an email advising I would receive a further email from them IF REQUIRED. 3 days later I received no such email so queried the progress of my withdrawal with a live chat person and was told to 'be patient' as it was the Monday after the weekend there. I then waited 3 more days and chatted to a rep today who advised they will escalate to their claims dept due to the time being taken to process my request and that they will contact me within 24-48 hours (possibly with a verification request that was never sent) further delaying my request. Not happy.

ozhsv Australien
Veröffentlicht am 11. September 2015

Spoke to a live support person again today who advised the money has been paid to my account but will take 3-7 days to show up in my account. Based on this, it will mean I will have waited approximately 2 weeks to receive my money from the time I requested it (assuming I do in fact receive it).

Veröffentlicht am 14. September 2015

Hi 0zhsv

We sincerely apologise for the delay in processing your withdrawal.

Your withdrawal should reach you either today or tomorrow.

Regards

Wim
Fortune Lounge

ozhsv Australien
Veröffentlicht am 15. September 2015

Payment was finally received yesterday.

AskGamblers
Veröffentlicht am 18. September 2015

Based on player's last comment, we consider this case as resolved and it is now officially closed.