In May 2018 I registered with GAMSTOP as I was aware that I had a problem with my gambling. However, on 6th March 2019, during a moment of weakness, I was able to register and deposit over £900 with VoltCasino despite me being on their self exclusion list. VoltCasino refuse to admit liability for this and will not explain to me how I was able to register and deposit a considerable amount of money with no verification and by using the exact same details that are registered with GAMSTOP. VoltCasino also stated in my correspondence with them that they would not accept me forwarding my GAMSTOP proof to them which I believe was an attempt to cover up their failure to adhere to responsible gaming practices. GAMSTOP are unable to send documents regarding myself to VoltCasino due to confidentiality. I request that all my deposits are returned to my bank account.
As you will see from the attached the above details that were used to open an account with VoltCasino match those on my GAMSTOP registration and I should not have been allowed to open an account.