VoltCasino - Ignored GAMSTOP self-exclusion

Hi,

We take responsible gaming seriously and kindly request that you send an email with your document to compla­int­s@v­olt­cas­ino.com as per our complaint procedure so that we look into your case accordingly.

Thanks,

Alison

Hi Alison,

As requested this has been emailed to your complaints department and was also attached to my initial complaint on Ask Gamblers. I was previously told by Neil at VoltCasino that you would not accept me forwarding my GAMSTOP proof and was also told by Anthea to take my complaint further as you were admitting no liability.

regards,
Emma

Hi Emma,

The complaints department will look into this matter and get back to you directly.

Kind regards,

Alison

I received an email this morning saying that VoltCasino were looking into my case. I shall update when they have responded.

VoltCasino are now claiming that it will take 10 working days to look into my complaint. @AskGamblers is this normal practice? It would seem that this is yet another way for them to dodge around their responsible gaming practices.

As communicated to you by Volt Casino, the maximum time it will take to review is ten days but we will get back to you as soon as possible. You also have a reply in your inbox regarding this.

Hi,

VoltCasino are still attempting to dodge their responsible gaming practices. Having received an email from them asking for proof direct from GAMSTOP I believe that this is a further attempt for this company to not admit their liability. Having been told by GAMSTOP that they will not send my document proof directly to VoltCasino (which I have previously told this casino) due to confidentiality, I am unsure what else I can do. I have provided the casino with the document and yet still they will not accept liability.

Kindly note that VoltCasino have requested this from you as per the advice given from GAMSTOP. Please see advice from GAMSTOP below:

We require the consumer to email helpde­sk@­gam­sto­p.co.uk and copy the Casino into the email, to request a copy of their details registered with GAMSTOP. It is important that the consumer copies in the operator so that we can then reply to all with the original pdf copy of the details.

Please see reply from GAMSTOP directly to me:

We do not send confirmations directly to the operators.

@askgamblers can you please advise? VoltCasino are giving me the run about!

We kindly ask you to follow the above advice given directly from GAMSTOP with the email provided in your inbox from Volt Casino in cc.