Beschwerde #17 Vegasino Casino

Over six withdrawal requests declined

Von matt3004

vor 3 Monaten

I am filing a complaint against Vegasino regarding an unresolved withdrawal issue.

I requested a withdrawal of $1000, which has now been cancelled eight separate times. Each withdrawal attempt was left pending for several days before being cancelled with the same vague explanation of a “technical error.” No specific reason, error code, or solution has ever been provided.

I have contacted customer support multiple times. Despite this, Vegasino has failed to clearly explain why my withdrawals are being rejected or which withdrawal method is approved for my account. I deposited using Mastercard, but withdrawals were attempted via other available methods, which may be contributing to the issue, however this was never properly explained by the casino.

I have requested escalation to the payments/compliance team and asked for a manual withdrawal to be processed, but so far no resolution has been offered.

At this point, the repeated cancellations, lack of transparency, and absence of a clear resolution have caused significant concern. I am simply requesting that Vegasino either process my $1000 withdrawal using an approved method or clearly state the exact reason why payment is being blocked.

I am seeking AskGamblers’ assistance to help resolve this matter and ensure the withdrawal is completed.

Unseriöses Casino Vegasino Casino

Grund Verzögerte Auszahlung

Betrag $1000

Diskussion

AskGamblers

• Support Team

vor 3 Monaten

Dear @matt3004,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Vegasino Casino

• Representative

vor 3 Monaten

Dear matt3004,

Kindly note that your previous withdrawal requests were cancelled by the provider and not on our end.

Please note that your recent withdrawal requests were canceled per your action, and the funds have since been utilized.

Currently, there are no pending withdrawals on your account.

Kind regards,
Vegasino Casino Team

matt3004

vor 3 Monaten

Just to update -

I sent the below email to Vegasino four days ago and have since sent two further emails asking for an update. I have still received no response. Using the live chat function has proven hopeless on more than a dozen attempts as all you receive are programmed responses that don't actually answer anything.

I am writing to formally raise an issue with my withdrawal requests.

I have now had eight separate withdrawal attempts cancelled. Each time I was told it was due to a “technical error,” but no specific explanation has been provided and no solution has been offered.

At this point, I am requesting the following in writing:

The exact reason my withdrawals are being rejected (not a generic technical issue)

Confirmation of which withdrawal method is approved for my account

A manual withdrawal to be processed by your payments team instead of the automated system

I will not submit another withdrawal request until this is clearly resolved, as repeated cancellations are unacceptable.

If this cannot be resolved immediately, please provide your PAGCOR license number and the official dispute resolution contact, as I will be escalating this matter.

Please treat this as urgent and advise on the next steps to release my $1000 withdrawal.

AskGamblers

• Support Team

vor 3 Monaten

Dear Vegasino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vegasino Casino Beschwerde-Statistik

Gelöst 16 / 17

Durchschn. Betrag $2,362

Durchschn. Dauer 10 Tage

Durchschn. Antwortzeit 2 Tage

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Complaint:

I am submitting a complaint regarding a delayed withdrawal that has not been processed within the stated timeframe.

I requested a withdrawal on Monday at 10:48 a.m., and the company’s policy clearly states processing takes 1–3 business days. As of Friday at 9:28 a.m., the withdrawal is still not approved or paid out, and there has been no update or change in status.

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I won around 43.000 NOK on february 27. I proceeded to make 3 withdrawals of 5000 NOK each as is the limit.

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The proof of payment got approved, but they wanted a screenshot of my wallet number on the crypto exchange.

I asked them what they meant by wallet number and got told this:" By wallet account number, we mean the unique ID or address of your wallet (for example your wallet ID, account number, or registered email/username linked to the wallet, depending on the provider).

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Now it's been 24 days and it's unacceptable to wait any longer for this minor issue to be fixed. All documents asked for have been provided to them, and they have no reason to further prolong this case.

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I would like to submit a complaint against Vegasino regarding the failure to properly act on my repeated requests for account closure due to gambling-related concerns.

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- A review of my case
- A refund of losses incurred after my initial closure request (November 6, 2025), including the 11,980 PLN lost after account reactivation
- A clear explanation as to why my requests were not enforced

I am ready to provide all necessary documents to support my claim.

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