Beschwerde #11 Vegadream Casino

Withdrawals not processed after more than 3 weeks

Von Gertovic

vor 1 Monat

My withdrawal from over 3 weeks ago has still not been processed.

The amount is a total of 8k euros.

I contacted customer service multiple times, but they just delayed it and came up with multiple reasons, mainly due to diligence research, etc.

KYC was successfully completed weeks ago, so that can't be the reason.

I think there is no reason to delay my payment, since I followed all the rules.

I expect them to handle my withdrawal professionally and quickly.

Unseriöses Casino Vegadream Casino

Grund Verzögerte Auszahlung

Betrag €8000

Diskussion

AskGamblers

• Support Team

vor 4 Wochen

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Gertovic

vor 4 Wochen

Indeed, everything is handled now. I really appreciate it! I would have liked it to be faster and without having to submit a complaint, but thanks!

Vegadream Casino

• Representative

vor 4 Wochen

Dear Gertovic,

All your pending withdrawals were processed last Friday.

We appreciate your patience and cooperation during this period.

@Askgamblers team, you can mark this case as resolved.

Best regards,
Vegadream Casino.

AskGamblers

• Support Team

vor 1 Monat

Dear Vegadream Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Vegadream Casino Beschwerde-Statistik

Gelöst 2 / 2

Durchschn. Betrag $4,754

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 1 Tag

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Casino is not verifying since last Monday

Hi, I send them last Monday all Documents: Selfie, Biometric Scan , ID Card and Proof of Address. Since that I didn't hear from them.

The Support Chat, after 30-45minutes of waiting, always answers "Normally in 48h/72h" ...."The financial team ...".

I never ever had this issues before in other Casinos. I think they're playing on time so I cannot make a withdraw.

Got still 150€ on the clock

Gelöst

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