Beschwerde #1 Vegadream Casino

Casino is not verifying since last Monday

Von Dennis L.

vor 3 Jahren

Hi, I send them last Monday all Documents: Selfie, Biometric Scan , ID Card and Proof of Address. Since that I didn't hear from them.

The Support Chat, after 30-45minutes of waiting, always answers "Normally in 48h/72h" ...."The financial team ...".

I never ever had this issues before in other Casinos. I think they're playing on time so I cannot make a withdraw.

Got still 150€ on the clock

Unseriöses Casino Vegadream Casino

Grund Verifizierungsprobleme

Betrag €150

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

dennimenni

• Europa • 1 Bewertungen

vor 3 Jahren

Money arrived just now.

Thanks to Askgamblers !!! I think without them it would Take much longer.

And to Vegadream "Your patience will be greatly appreciated"... I hope you appreciated it with some Freespins

dennimenni

• Europa • 1 Bewertungen

vor 3 Jahren

Yesterday i got the mail that iam verified. But still got no Money .

cashier_method_name_bankiban 2022-09-11 06:13:45 - 150.00 IN PROGRESS

Now it's 2 Weeks, 14 Days since It all started

Vegadream Casino

• Representative

vor 3 Jahren

Hello DENNIMENNI,

We have received your documents yesterday. We have forwarded your documents to our relevant department to verify.

We will get back to you as soon as your documents gets verified or if we need any more documents in order to complete the verification process.

Your patience will be greatly appreciated.

Best Regards,
Vegadream Casino.