Beschwerde #72
Playamo Casino
Unjustified closure of account to avoid paying substantial 31,500 AUD winnings
vor 8 Jahren
I have had an account with Playamo for the past 3 months, and was on VIP status, I had made multiple successful withdrawals amounting to approximately $13000 aud so my account was fully validated and so were my deposit methods and withdrawals.
On Monday the 21st of November, I was trying to make a deposit via Paysafe but it seemed they “PlayAmo” had technical difficulties and I was not able to deposit via this method, so I deposited via bitcoin instead, as the day went on, about 5 or 6 Pm Paysafe became available again so I deposited the 100$ Paysafe i was holding.
With this deposit I won 6500$ which I started the withdrawal process and sent a $4000 withdraw back to my visa, so I was left with 2500$ in my account. I continued threwought the nyte to play and win on eye of ra and finally wolf gold and raise my winnings to $31500. At that point I called it a nyte, went home and sat on couch so it was only around 1 hour that i stopped playing, I tried to log back into my account but I couldn’t! I went onto live chat and asked them if there was any malfunction on their behalf because I couldn’t log into my account, first chat didn’t respond to me. I started another chat and asked the same question and I was give then answer “duplicate accounts” . By that point I was going to cry with frustration how, why and what are they trying to do to me! I have made withdrawals In the past not a problem, I have deposited many thousand of dollars over the past 3 month, no problem, but when I win a substantial amount of cash, and try to withdrawal, I got this answer, duplicate accounts. I would never make another account and I have never made another account with this casino! I know I am not at fault here, the only answers I get from Playamo is duplicate account, I asked for my account to be reviewed but they declined. I have more proof of previous withdrawal statements and deposits and was even in chat with my vip host from this casino which I have attached to this file.
On Monday the 21st of November, I was trying to make a deposit via Paysafe but it seemed they “PlayAmo” had technical difficulties and I was not able to deposit via this method, so I deposited via bitcoin instead, as the day went on, about 5 or 6 Pm Paysafe became available again so I deposited the 100$ Paysafe i was holding.
With this deposit I won 6500$ which I started the withdrawal process and sent a $4000 withdraw back to my visa, so I was left with 2500$ in my account. I continued threwought the nyte to play and win on eye of ra and finally wolf gold and raise my winnings to $31500. At that point I called it a nyte, went home and sat on couch so it was only around 1 hour that i stopped playing, I tried to log back into my account but I couldn’t! I went onto live chat and asked them if there was any malfunction on their behalf because I couldn’t log into my account, first chat didn’t respond to me. I started another chat and asked the same question and I was give then answer “duplicate accounts” . By that point I was going to cry with frustration how, why and what are they trying to do to me! I have made withdrawals In the past not a problem, I have deposited many thousand of dollars over the past 3 month, no problem, but when I win a substantial amount of cash, and try to withdrawal, I got this answer, duplicate accounts. I would never make another account and I have never made another account with this casino! I know I am not at fault here, the only answers I get from Playamo is duplicate account, I asked for my account to be reviewed but they declined. I have more proof of previous withdrawal statements and deposits and was even in chat with my vip host from this casino which I have attached to this file.
To Playamo casino,
I stand by the fact that have never made a duplicate account, I’m not stupid so don’t patronise me. I know where the facts lie and I play by the book 100%.
Some new evidence has come to light,
Why earlier on in the same day you ‘mistakenly’ closed my account did I receive an email saying that my account had been ‘fully verified’ only hours before I won and my account was closed?(attached image) Also, I should only have 1 account that is valid and that is the account that I have supplied my validated identification documents for. Which is the account that is still ranked on your competition leader boards. even today nearly 1 week after my account was cancelled I have attached images of my current position on the ladder. user azzab28
PlayAmo your reasoning for closing my account is totally rediculous and must of been an error in your security department because I’m sure if they looked into this issue a little further they will find the problem in your system, because I have never made any other account on Playamo except the one that I have been using from the time I created my account. Azzab28
Firstname Aaron
Surname Beis
Email [email protected]
I’m sure you will make sense of this matter and reopen my account so that I can continue to rise on the leader board and play on your casino.
Yours sincerely
Account holder
Aaron Beis
Azzab28
I stand by the fact that have never made a duplicate account, I’m not stupid so don’t patronise me. I know where the facts lie and I play by the book 100%.
Some new evidence has come to light,
Why earlier on in the same day you ‘mistakenly’ closed my account did I receive an email saying that my account had been ‘fully verified’ only hours before I won and my account was closed?(attached image) Also, I should only have 1 account that is valid and that is the account that I have supplied my validated identification documents for. Which is the account that is still ranked on your competition leader boards. even today nearly 1 week after my account was cancelled I have attached images of my current position on the ladder. user azzab28
PlayAmo your reasoning for closing my account is totally rediculous and must of been an error in your security department because I’m sure if they looked into this issue a little further they will find the problem in your system, because I have never made any other account on Playamo except the one that I have been using from the time I created my account. Azzab28
Firstname Aaron
Surname Beis
Email [email protected]
I’m sure you will make sense of this matter and reopen my account so that I can continue to rise on the leader board and play on your casino.
Yours sincerely
Account holder
Aaron Beis
Azzab28
Playamo Casino Beschwerde-Statistik
Gelöst
98 / 105
Durchschn. Betrag
$8,148
Durchschn. Dauer
6 Tage
Durchschn. Antwortzeit
2 Tage
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