Beschwerde #81 BGO Spielothek

BGO Casino - Unfairly suspended my account, refused paying my 1200

Von Kelseylee123

vor 10 Jahren

Well last night I decided to sign up to bgo after getting accepted and all my details when through I put my diposted in played that then put more money I won 1200 so I withdraw staight away so I wake up have email saying my account have been suspended due to have more than one account this is no the case 2 weeks ago I was involed in faud with someone he all my details email phone number and personal infromation about me so I was in shock they have just sent me the same email about 4 times will not help me

Unseriöses Casino BGO Spielothek

Grund Verstoß gegen die AGB des Casinos

Diskussion

AskGamblers

• Support Team

vor 8 Jahren

AskGamblers Complaints Team have been provided with valid evidence on behalf the management of BGO Casino where it is clearly displayed that player had opened more than one account. Player by these actions violated general casino term mentioned above.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant licensing authority responsible for BGO Casino.

BGO Spielothek

• Representative

vor 8 Jahren

Hello Kelsey,

I have investigated this matter thoroughly, including your account and all correspondence.

I can confirm that you hold 2 accounts with bgo, one which had been created in March 2015, and another in November 2015. This is in breach of section 19 of our terms and conditions;

'19.The Player may not have more than one account. If the Company detects a Player with more than one account, we reserve the right delete the superfluous account(s). No promotion given to the superfluous account or winnings will be honoured. Any funds lost will not be eligible for a refund.'

Upon closer inspection, the original account has been Self Excluded. With a Self-Exclusion, it is an agreement by both parties that 1 - We will endeavor to stop you from gambling on bgo (and any other sites owned by bgo entertainment ltd), for the requested time-frame, and 2 - That you agree on your part not to attempt to re-open any accounts with us. If for any reason you decide to open a new account with the company, that has the same details as the Self Excluded account, and this is not stopped upon sign up - We will close this within a 'Reasonable Time-frame' As per the Gambling Commission guidelines.As you have deliberately entered details that differ from your original Self-Excluded account this has not been picked up instantly by our system, meaning we were unable to locate your duplicate account as fast as we normally would. This is a breach of the Self-Exclusion Agreement on your part.

If there is anything further we can assist with then please do not hesitate to contact us.

Kind regards,
Rebecca
bgo Customer Support

AskGamblers

• Support Team

vor 8 Jahren

This complaint has been reopened due to the declared willingness on behalf of BGO Casino management to do everything within their power to solve their old complaints. AskGamblers Complaints Team is happy to give these old cases one more chance for a successful resolution.

AskGamblers

• Support Team

vor 10 Jahren

This complaint is unresolved. We didn't receive any evidence from casino management for aforementioned complaint. We recommend to the player to seek further help with licence authority of the BGO casino.

BGO Spielothek Beschwerde-Statistik

Gelöst 73 / 81

Durchschn. Betrag $2,285

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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