Beschwerde #21
Viks Spielothek
Viks Casino - Unfair confiscation of $2011.00
vor 8 Jahren
On March 28th I deposited $ 1970.00 at Viks Casino, and I did not requested any bonus. After some bets at live roulette I requested a $ 4001.00 cashout.
On March 29th they sent me an email requesting my documents to go through the verification process. On the same day I sent the requested documents, and the next day they replied that my account was verified.
As of April 2 Viks Casino began to act dishonestly. After complaining about the delay in processing the cashout, they sent me an email requesting new documents and saying that the document I sent was expired, even though they had approved the document 2 days before. I showed them that the document was not expired and also sent a selfie holding my ID.
The next day they agreed with me, but my cash out was still pending.
Whenever I complained about the delay in processing my withdrawal, they always gave me the same response saying that they would send my request to the finance department to speed up the processing time.
On April 6, after a new complaint, they told me that the withdraw was undergoing security checks.
And to my surprise, today, April 10, they told me that my winnings had been confiscated because of opposing bets, which is a breach of their terms and conditions.
They did not process my withdrawal and returned to my account just $1990.
I asked them to tell me specifically which rule I breached, and they told me it was this: "11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
• Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;"
I answered saying that I was not understanding their decision. I did not do anything that fits these hypotheses. What fraudulent activity could I have committed to gain advantage? I made bets only with my own money. I did not use bonuses. I also did not use stolen or cloned credit cards.
But they always give me the same vague answer that the winnings were confiscated due to opposite betting, which is a breach of our terms and conditions.
Now I can not even log in to my account and the new $ 1990 withdrawal has not been processed either.
I can prove everything I'm saying through emails.
I've never seen anything like it. Viks Casino is simply stealing me. I never ask for bonuses just to avoid this type of problem. I just made some bets, I won and now they do not want to pay me. What's worse is they do not even give an explanation. They just say I made opposing bets. I wonder what this is? What kind of advantage did I get out of it?
On March 29th they sent me an email requesting my documents to go through the verification process. On the same day I sent the requested documents, and the next day they replied that my account was verified.
As of April 2 Viks Casino began to act dishonestly. After complaining about the delay in processing the cashout, they sent me an email requesting new documents and saying that the document I sent was expired, even though they had approved the document 2 days before. I showed them that the document was not expired and also sent a selfie holding my ID.
The next day they agreed with me, but my cash out was still pending.
Whenever I complained about the delay in processing my withdrawal, they always gave me the same response saying that they would send my request to the finance department to speed up the processing time.
On April 6, after a new complaint, they told me that the withdraw was undergoing security checks.
And to my surprise, today, April 10, they told me that my winnings had been confiscated because of opposing bets, which is a breach of their terms and conditions.
They did not process my withdrawal and returned to my account just $1990.
I asked them to tell me specifically which rule I breached, and they told me it was this: "11 COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
• Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;"
I answered saying that I was not understanding their decision. I did not do anything that fits these hypotheses. What fraudulent activity could I have committed to gain advantage? I made bets only with my own money. I did not use bonuses. I also did not use stolen or cloned credit cards.
But they always give me the same vague answer that the winnings were confiscated due to opposite betting, which is a breach of our terms and conditions.
Now I can not even log in to my account and the new $ 1990 withdrawal has not been processed either.
I can prove everything I'm saying through emails.
I've never seen anything like it. Viks Casino is simply stealing me. I never ask for bonuses just to avoid this type of problem. I just made some bets, I won and now they do not want to pay me. What's worse is they do not even give an explanation. They just say I made opposing bets. I wonder what this is? What kind of advantage did I get out of it?
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