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Viks - Delay and no answer from the verification team

GELÖST
Beschwerde-Info
Unseriöses Casino Viks Spielothek
Grund Verifizierungsprobleme
Betrag kr 22000
Veröffentlicht am 1. April 2017

Hi.

I signed up at the Casino for a while ago bee they are rated with more and 9 stars at your Casino (9.04) for the moment.

Wednesday 29/3 I was able to win 22.000 Sek (2.200 Euro) and I sent in all my papers 9:30 PM and asked them how long I have to wait for the kyc.

The say I have to wait up to 48 hours, the second time the said 48 hours not up to 48 hours.

The mail under is sent this evening one hour before the 48 hours passed.

I means they just sit there and wait until 48 hours passed and then after that "maybe" have a look at my papers.

I wait for a withdrawal of 22.000 Sek and regarding they terms they ask for verifikation over 23.000 sek (2.300) Euro.

So my misstake was that I send the kycs to them before the asked me for them beq I think they should hand this in a serious way, but they don't akt like a 9 star casino should do.

I wait for withdrawal and now mor than 48 hours passed and the kyc verifikation is not even done.

I have not act like that if they have 6 or less stars on your site.

So I felt that I need to open a case here to help me solve that SLOW process.

Regarding there own terms they don't need to do a kyc under 2.300 Euro and the still hold my withdrawals.

5.5. The identity of the player will be verified on cumulative withdrawals of €2,300
5.6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend your Account until you have provided us with such information or permanently close your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more.


The answer from them.

Dear Dennis,

Thank you for your reply.

Your documents have been forwarded on Wednesday 21:16 CET, at the moment the time is 20:05 CET.

The 48 hours has not elapsed.

I have sent the verification team a reminder to get back to us as soon as possible regarding your account verification.

Thank you for your patience.

Have a great weekend ahead!

With best regards,
Ida
Viks Casino

Veröffentlicht am 3. April 2017

The Case is Solved !
I got everything solved the days after I sent this one to askgamblers.

That you again Askgamblers.

AskGamblers
Veröffentlicht am 3. April 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.