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Intertops Casino - Winning voided with unjustified reason

GELÖST

Beschwerde-Info

Unseriöses Casino

Intertops Spielothek

Betrag

$ 2500

Veröffentlicht am 16. März 2015

I played at intertops classic casino and received a bonus from them for my deposit. I finished playing and satisfying the requirements like wagering. Then when I request my withdrawal they say that my winnings don't count because I broke a rule about the bet size. They said I could only bet 10 because it says that on their website. But, I looked at their rules before I played and the rule applies to the sports because it is in the sports section of their page. It logcially doesn't apply to the casino. If they meant this to apply to the casino they should have organized it clearly rather than putting it under the sports section. So according to the page I complied with the rules and my winnings are valid. Here is the link to the term webpage and you can see that the rule is in the GENERAL INTERTOPS SPORTSBOOK DEPOSIT BONUS OFFERS
http:/­/ca­sin­o.i­nte­rto­ps.e­u/­cla­ssi­c/e­n/t­erms/

Veröffentlicht am 5. Februar 2015

Hi panchola22,

Thank you very much for your post.

Could you please provide us with the username of your Intertops player account and we will be happy to look into this. Please send this information to affili­ate­@in­ter­top­s.eu.

Thank you!

Kind regards,
Intertops Affiliate Team

AskGamblers
Veröffentlicht am 5. Februar 2015

We send necessary information to the casino.

Veröffentlicht am 7. Februar 2015

Am I supposed to send this information to the casino or did you? Why does is say, waiting for response from me?

AskGamblers
Veröffentlicht am 7. Februar 2015

@panchola22,
We send your details to the casino.

Veröffentlicht am 10. Februar 2015

Hi panchola22,

Thank you for providing us with your input and username.

However, it's clearly stated on the Casino Classic Terms & Conditions page (http:­//c­asi­no.i­nt­ert­ops.eu­/cl­ass­ic/­en/­terms/)

2.6.4 Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from higher bets will be voided.

The payout was voided in accordance with this rule. Your first three bets placed on November 21 after receiving the deposit bonus were for $20, $30 and $20 and this is over $10.

Kind regards,
Intertops Affiliate Team

AskGamblers
Veröffentlicht am 14. Februar 2015

@panchola22,
Is this complaint resolved, did you received your deposit back?

Veröffentlicht am 15. Februar 2015

I keep telling the casino the same thing. I have said i tmore than 5 times and they ignore it.

I see the rule in their page but it is under the SPORTS BONUSES SECTION. Their page makes it so the rule applies to sports bonuses. I received no sports bonus.

Here is the quote and you can also see it on the terms page that they gave.


General Intertops Sportsbook Deposit Bonus offers

If a deposit bonus granted in the Sportsbook is transferred into the casino, the standard wagering requirements as defined in 2.4 apply before a withdrawal can be processed.

2.5 In the event of customers’ deposits qualifying for more than one bonus promotion, the bonus with the highest percentage is valid.

2.6 Bonus programs are intended for recreational bettors only. Professional players or players considered to be abusing the bonus system may have their bonuses, as well as any winnings from wagers based on such bonuses, forfeited and be subject to further sanctions at the sole discretion of the Intertops management. In case of abuse, Intertops reserves the right to discontinue a customer's membership and to prevent the player from accessing any Intertops sites in the future.

2.6.1 Please note that customers who have not made any deposits can only claim free bonus winnings one time.

2.6.2 Customers whose last deposit is older than three months and claim a free bonus, are not entitled to a withdrawal.

2.6.3 Winnings made on linked accounts using same offers will automatically be voided. Intertops reserves the right to remove the bonuses and winnings from the accounts.

2.6.4 Max bet rule for all bonuses = $10.00. Any winnings plus bonus amounts derived from higher bets will be voided.

Veröffentlicht am 18. Februar 2015

Hi panchola22,

Thank you very much for your useful input!

However, the Max Bet Rule is 2.6.4 in our T&C and the consecutive numeration of the rules – in this case “2.6.4” - leaves no doubt that it clearly belongs to Section 2 – “Bonus Promotions & Slot Tournaments”.

The sub-header “General Intertops Sportsbook Deposit Bonus offers” simply refers to the sentence below it, saying “If a deposit bonus granted in the Sportsbook is transferred into the casino, the standard wagering requirements as defined in 2.4 apply before a withdrawal can be processed.”

We are very sorry but there is not much we can do about it.

Kind regards,
Intertops Affiliate Team

AskGamblers
Veröffentlicht am 22. Februar 2015

We didn't get any evidence that this player breach 10% betting rule. We consider this complaint unresolved till we get clear evidence that this player breach T&C of the casino.

AskGamblers
Veröffentlicht am 27. Februar 2015

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.

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