Syndicate Casino - Claiming "we can't find your deposit" even after sending deposit proof

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ckoch5661 Alberta
Veröffentlicht am 9. August 2019

Hello AG family, i have recently been playing at syndicate casino with no issues until now. I made a small deposit of. .019 bch and i soon realized the minimum for a bch deposit was .02. So I quickly added another deposit of .034 bch. I was informed that the initial deposit was received but kept,for transaction fee (a few cents mind you). That was fine but when they have given me the run around for 3 days about the .034 deposit just to tell me they couldn't find it, I figured it was time to take it up with you guys at AG to see if you can help me out. I posted some pics but let me know if there is anything else i can do. Thanks guys

Veröffentlicht am 9. August 2019

Hello, thank you for the request.

Our Finance department will check the transaction with the payment provider and get back with the response.

ckoch5661 Alberta
Veröffentlicht am 9. August 2019

Hello and thanks for the response. Im a little alarmed by the fact that I have brought this issue to the attention of your online support for the past few days and im having to take these measures to get an answer. Ill be waiting paitently for your response.
Thanks,

Veröffentlicht am 9. August 2019

Hello, could you please provide the address you sent the mentioned above transaction of 0.03478 BCH

ckoch5661 Alberta
Veröffentlicht am 9. August 2019

I apologize. I thought it was attached to one of the original photos i posted.

Veröffentlicht am 9. August 2019

Thank you for providing the information.

We have received an official response from the payment provider, the reason money has not reached the casino balance that you mistakenly sent this amount of BCH to BTC wallet - 3C4gqm­LKu­Azh­KzB­4RV­tFA­5wj­HyH­3Ec­bLB8.

Unfortunately, due to Terms & Conditions 3.3.8, we can not retrieve that amount back.

As a goodwill Syndicate casino management can offer you the Free Spins bonus. You can redeem it by contacting customer support representative via Live Chat, available 24/7 for your convenience.

AskGamblers
Veröffentlicht am 10. August 2019

Dear @ckoch5661,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

ckoch5661 Alberta
Veröffentlicht am 10. August 2019

Issue resolved

AskGamblers
Veröffentlicht am 10. August 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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