Syndicate Casino - Claiming "we can't find your deposit" even after sending deposit proof

Hello, thank you for the request.

Our Finance department will check the transaction with the payment provider and get back with the response.

Hello and thanks for the response. Im a little alarmed by the fact that I have brought this issue to the attention of your online support for the past few days and im having to take these measures to get an answer. Ill be waiting paitently for your response.
Thanks,

Hello, could you please provide the address you sent the mentioned above transaction of 0.03478 BCH

I apologize. I thought it was attached to one of the original photos i posted.

Thank you for providing the information.

We have received an official response from the payment provider, the reason money has not reached the casino balance that you mistakenly sent this amount of BCH to BTC wallet - 3C4gqm­LKu­Azh­KzB­4RV­tFA­5wj­HyH­3Ec­bLB8.

Unfortunately, due to Terms & Conditions 3.3.8, we can not retrieve that amount back.

As a goodwill Syndicate casino management can offer you the Free Spins bonus. You can redeem it by contacting customer support representative via Live Chat, available 24/7 for your convenience.

Dear @ckoch5661,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

Issue resolved

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.