Beschwerde #18 Svenbet Casino

Withdrawal delayed

Von casinoman

vor 7 Jahren

Hi!

I have problem about my withdraw. I played in Svenbet casino late December to mid January. I won 1500€ and they have 1000€ max withdraw. I withdrawed first time and get money about 1-2 week. Then they asked some documents couple of times, and i reply immediately. They accepted them and sayed my account is fully verificated. Then i have only 405,96€ in my account and tried withdraw this sum couple of times. Payment department dont reply to my emails and live chat says only that they cant do anything. I declined this withdraw two times and again withdrawed because i thought they cant see this withdraw, but nothing happens. My latest withdraw is dated 12.3.2019 so its two week ago but i dont get any emails to payment department. Couple of days ago i was in live chat asking about this withdraw and they said payment department will be taking this your withdraw firstly and payment department will be contact you in email. Here is also screenshot this withdraw which is not payed. Now i cant do anything about this case so i hope askgamblers can help me with this problem.

Unseriöses Casino Svenbet Casino

Grund Verzögerte Auszahlung

Diskussion

AskGamblers

• Support Team

vor 7 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Svenbet Casino management in regards of this complaint to confirm and justify the casino actions, and also to confirm that casino's T&C latest update was in October 2018.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

casinoman

vor 7 Jahren

I dont get any emails about this proof, i get only your mail letters about your promotion offers. So maybe now i want to see this proof?

Svenbet Casino

• Representative

vor 7 Jahren

Dear customer,

We have already sent you proof that our T&C's were the same as we stated, when customer activated the bonus multiple times.

Kind Regards,
Svenbet Team

AskGamblers

• Support Team

vor 7 Jahren

Dear Svenbet Casino,

Could you kindly provide AskGamblers Casino Complaints Team with the evidence of the T&C last update date, or where the info can be found within the T&C page itself and also what bonus T&C were valid at the time when player claimed the bonus in question?

Dear @casinoman,

Could you as well provide AskGamblers Casino Complaints Team with the evidence in regards to your statement that casino's bonus T&C at the time you claimed the bonus in question were different?

Thank you for your cooperation.

Svenbet Casino Beschwerde-Statistik

Gelöst 48 / 51

Durchschn. Betrag $1,573

Durchschn. Dauer 7 Tage

Durchschn. Antwortzeit 2 Tage

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After I played only three bets on this website my account was limited to a bet of 1 EUR. Ok, never mind and I wanted to withdraw the full balance.

My withdrawals are being withheld for more than 72h although the chatbot sent the reply that withdrawals are processed within 72h.

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72 Hours from submitting the withdrawal does not mean much I guess.

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Delayed withdrawal for several months

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Hi!

I have been member of svenbet for long time, I always made deposit without any problem. For the first time I got lucky with sportbetting and won 7600 euros. Then the problem started, they asked for KYC verification as on the terms.

I provided everything from bank account, Id card, photo proof. Once KYC was verified after weeks I finally made 2 withdraw with 1000 euro each. They said to me first every withdraw takes up to 72 hours, but they wasted almost 1 whole week for each.

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Here is example of many of the answers I get:

Dear

We understand your frustration regarding the progress of the review of your withdrawal. However, we do not have any additional information to share at this moment.

Please be aware that the reason behind the review is not disclosed to other departments until it is completed

Do not hesitate to contact us in case you need any further help. Have a good day.

Kind regards,

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