Stake Casino - Withdrawals successfull but not received

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Yalamber78

I am writing to file a formal complaint against Stake regarding my recent withdrawal transactions.

Despite the status showing as successful on the Stake platform, I have yet to receive the funds in my bank account.

I have attempted to reach out to Stake's customer support multiple times, but unfortunately, I have not received any response.

Details of the Transactions:

1. Transaction ID: 2216388437

Amount: -3000

Date and Time: 3:50 PM, 17th Oct 2024

Status: Successful

2. Transaction ID: 2218090037

Amount: -6500

Date and Time: 12:59 PM, 18th Oct 2024

Status: Successful

User ID: <removed>

Stake Casino

Dear Yalamber78,

We apologize for any inconvenience caused. Regarding transaction ID 2216388437, please note that the UTR number for this withdrawal is 429115761871. We recommend contacting your bank for further assistance, as they should be able to assist you with this matter.

Additionally, transaction ID 2218090037 was a reversal and has been returned to your Stake account under ID 2218133242.

We appreciate your understanding.

Kind regards,

AskGamblers

Dear @Yalamber78,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Casino - Withdrawals successfull but not received

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