Beschwerde #57 Spinsy Casino

1500 euro withdrawal and 3000 euro still pending after repeated issues

Von Thanassis K.

vor 7 Monaten

Hello AskGamblers Team,

I am once again forced to open a new complaint against Spinsy Casino.

Despite the previous case being resolved and my strong hope that things would finally improve, I am now facing the same issue all over again. I currently have three withdrawals pending — three for €500 and €3,000 in my account — and they remain unprocessed with no clear explanation or timeline.

Frankly, I could not believe that after the last incident and all the public attention it received, Spinsy would continue to act this way. Their behavior is deeply disappointing and borderline deceptive — they operate on the edge of being a scam.

I have always been a fair, and loyal player, but these repeated delays and copy-paste replies from their support make it impossible to trust them any longer.

Once again, I want to sincerely thank the AskGamblers team for your support and fairness. You were the only reason I eventually received my previous payments, and I truly appreciate your work for protecting players like me.

I now kindly ask for your assistance once more, to ensure that Spinsy Casino pays the pending €4,500 in total (€1,500 + €3,000) and stops this ongoing pattern of delay and avoidance.

Thank you very much for your time and your continued help.

Best regards,

Unseriöses Casino Spinsy Casino

Grund Verzögerte Auszahlung

Betrag €4500

Diskussion

AskGamblers

• Support Team

vor 7 Monaten

Dear @thanassisgr,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Spinsy Casino

• Representative

vor 7 Monaten

Dear Thanassisgr,

We truly appreciate your patience throughout this process.

We are pleased to confirm that all of your pending withdrawal requests were successfully completed yesterday. As outlined in Section 6.14 of our Terms and Conditions, withdrawal processing schedules may vary based on factors like payment method or account level.

There are currently no outstanding transactions left in our system.

Please allow a few business days for the funds to appear in your account, as the final transfer time is dependent on your payment provider.

Thank you again for your understanding and cooperation.

Kind regards,
Spinsy Casino Team

thanassisgr

vor 7 Monaten

Hello,

Thank you for the update.
However, this is exactly the same response I received the previous time – a general apology and a request to “bear with you a bit longer”, without any clear timeframe for the withdrawals.

All three have already been pending longer than the standard processing time.

Given that this issue is repeating, I kindly request a specific and confirmed date by which these withdrawals will be completed.
I have been patient and cooperative, but at this stage I need concrete action, not another non-committal reassurance.

I will wait for your exact timeframe.

Thank you,
Athanasios

Spinsy Casino

• Representative

vor 7 Monaten

Dear all,

Thank you for bringing this matter to our attention.

Our apologies go out to Athanasios for the inconvenience caused by these delays. We are very sorry to hear that you are experiencing the same issue.

We are taking immediate action to expedite your current withdrawals and make sure this type of delay does not happen again. Please bear with us just a bit longer, we will post a confirmation once the transactions are complete.

We are grateful for your patience.

Kind regards,
Spinsy Casino

Spinsy Casino Beschwerde-Statistik

Gelöst 38 / 40

Durchschn. Betrag $15,844

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Spinsy Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Beschwerde wegen verzoegerter Auszahlung Spinsy Casino

Sehr geehrtes AskGamblers-Team,

Ich möchte hiermit eine Beschwerde gegen Spinsy Casino einreichen.

Am 16.08.2025 habe ich insgesamt 15'500 CHF im Spinsy Casino gewonnen. Die ersten drei Auszahlungen in Höhe von je 500 CHF (insgesamt 1'500 CHF) wurden innerhalb der vorgesehenen Frist bearbeitet und anstandslos ausbezahlt.

Am 20. August 2025 habe ich die nächste Auszahlung in Höhe von 500 CHF beantragt (das Casino erlaubt pro Tag maximal 500 CHF auszuzahlen). Bis heute, dem 3. September 2025, befindet sich diese Auszahlung jedoch noch immer im Status „in Bearbeitung“.

Auf meine Nachfrage beim Kundendienst erhielt ich lediglich die Antwort, dass es derzeit Verzögerungen bei Auszahlungen gebe. Dies widerspricht jedoch klar den AGB von Spinsy Casino, in denen zeitgerechte Auszahlungen zugesichert werden.

Ich empfinde diese Verzögerung als nicht akzeptabel und möchte daher um Unterstützung durch AskGamblers bitten, damit Spinsy Casino die ausstehenden Auszahlungen schnellstmöglich bearbeitet.

Ich danke Ihnen im Voraus für Ihre Hilfe.

Mit freundlichen Grüßen

< full name remove >

Ungelöst

CHF15,500

1400 und noch keinen Cent erhalten

Hallo
Ich warte schon seit über eine Woche auf meine Auszahlung von 500 habe noch weitere 900 am Konto kann nur in 500 am Tag ist ok aber das i immer nur hören es gibt Verzögerungen habe sie Geduld mehr kommt da net .
Des kann’s ja echt net sein oder ? Ich habe alles versucht aber emails kommen glei gar nix zurück
Können sie mir vielleicht helfen ?
Lg

Ungelöst

€1,400

Spinsy Casino Delaying Withdrawals for Over 27 Days Despite Final Stage Claims and No KYC Issues

I am submitting a complaint regarding delayed withdrawals at Spinsy Casino.

I currently have three pending withdrawal requests of $750 each (total $2,250 CAD) the max I can withdrawl according to the casinos tier system maximum withdrawl amount and number of requests allowed at any given time. These were submitted between March 20 and March 22, 2026. As of today, these withdrawals have been pending for over 27 days.

According to the casino’s stated processing time of 1–3 business days, this delay is significantly beyond reasonable expectations.

I have successfully completed withdrawals previously. My two previous successful withdrawal deposits came exactly 14 days after making the first of three subsequent withdrawal requests each time. So a total of six requests paid out in two seperate deposits spread out over 28 days.

My account is in good standing:
No KYC verification has been requested or required. There are no bonus restrictions or violations on my account.

Despite this, I have received multiple responses from customer support over several weeks stating that my withdrawals are:
“in the final stages of review”
delayed due to “high volume”
“being processed as quickly as possible”

These responses have been repeated almost identically by different agents on different dates, without any meaningful update or timeline provided. Then yesterday I recieved the exact same email response from the same agent, WORD-FOR-WORD which I had recieved on April 9th.

Additionally, when I attempted to verify the casino’s licensing information via live chat, support was unable to confirm whether the license is publicly displayed on their website and redirected me to “administration,” without answering a basic yes/no question.

This raises concerns about transparency, though my primary objective in this complaint is to receive my pending withdrawals.

I have been attempting to request, immediate processing of my three pending withdrawals totaling $2,250 CAD as well, a clear explanation for the prolonged delay beyond stated processing times. But it has become clear that I require assistance as the casino is unresponsive to me in any meaningful way.

I will attached supporting evidence including:
Withdrawal request confirmations and dates.
Account balance and pending withdrawal screenshots.
Email correspondence showing repeated scripted responses.
Live chat transcript regarding licensing inquiry.

(Before hitting send I see I am limited to a certain number of attachments. Please let me know where I can send additional documents).

Thank you very much for your assistance,
Shanne_99.

Gelöst

$2,250

Multiple delayed withdrawals once again

I have three withdrawals ($2250 in total) that have been pending for much longer than what is specified in Spinsy's
terms and conditions. This is an ongoing issue. I make withdrawals, Spinsy does not abide by there terms and conditions, and then I have come on here, make a complaint to get the money. It has been a week and a half of going back and forth with support to try to acquire my withdrawals.

Please get my withdrawals processed.

Gelöst

$2,250

Multiple delayed withdrawals

Hello,

I have three withdrawals that have been pending for much longer than what is specified in Spinsy's terms and conditions.

It has been a week and a half of going back and forth with support to try to acquire my withdrawals.

This is not the first time Spinsy has done this, and I am getting very frustrated.

I can see from the other complaints that it happens a lot.

Please get my withdrawals processed.

Gelöst

$3,000

2250 withdrawal being held with no help from support

I won 2250 over the course of the weekend ( January 10/11 2026. Withdrawals are capped at 750 a day meaning i have to wait a day in between each withdrawal to get the next started. My withdrawals were submitted January 11,12,13. Each time i reach out i get the same generic answer “processing times are delayed but payment is with financial department” my withdrawal for January 11/12 should have been completed and the one for the 13 should be completed on friday the 16th. I’ve emailed support with no response back forcing me to chat with live support who all have the same generic answer. I’ve never had issues withdrawing before but it seems since it’s a large amount they trying to force me into playing it back. I’d love for an actual answer or when my winnings will be deposited since they like to never give a clear answer considering they state on there website 3 business days - Monday to Friday.

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$2,250

Spinsy Casino -Not processing withdrawal

I requested a withdrawal of CA$559 from Spinsy on October 31, 2025. It has now been 9 business days, and the withdrawal is still sitting in the "Under Review" stage (stage 2/5).

I have reached out to the support multiple times to check why the payment is being delayed.

I am being told it is due to payment delays overall and that the finance team is working on it.

I find this unacceptable, especially as they were unable provide me with a timeline of when I can expect to see progress, and continue to provide general, vague responses to my queries.

Gelöst

$559

Again the same issue

Hello,

After marking it as resolved in good faith, I submitted a new withdrawal of €1,000, and once again, Spinsy Casino is delaying payment. At this point, this situation has become extremely frustrating — every withdrawal turns into a struggle.

It feels like we have to chase them each time just to get what is rightfully ours. This constant back-and-forth is exhausting and unacceptable.

Please reopen this case and assist in ensuring that Spinsy Casino processes this withdrawal without further excuses or delays.

Thank you for your continued support.

Best regards,

Gelöst

€1,000

Ignored my exclusion request

Complaint description:

On October 3, 2025, I asked Spinsy Casino support to immediately block my account because of a gambling problem. Despite this, my account remained active, and I was able to make additional deposits.

I repeated my request the next day, warning that I would file a complaint. Since I clearly mentioned a gambling addiction, my account should have been blocked without delay under responsible gambling rules.

I am requesting a refund of the deposits made after my first self-exclusion request, as the casino failed to act on time.
I have attached copies of my emails to Spinsy support as proof.
I have sent the screenshots confirming my contact with the casino support team by email to AskGamblers support.

Gelöst

zł2,350

Withdrawals unpaid for over a week

Hello AskGamblers Team,

I would like to file a complaint against Spinsy Casino regarding unpaid winnings and unfair treatment.

My total balance amounts to €8,000, of which I requested several withdrawals. Three withdrawals remain pending and have not been processed for over one week now:

€1,000

€500

Previously, Spinsy Casino paid withdrawals without issues. However, since these winnings, they suddenly downgraded my account to VIP Level 1 without explanation, and my withdrawals have been stuck ever since.

Customer support has failed to provide any clear answers, and the situation feels arbitrary and unfair.

I kindly ask AskGamblers to assist me in resolving this matter and ensuring that Spinsy Casino honors my winnings and processes the pending withdrawals.

Thank you for your assistance.

Best regards,

Gelöst

€8,000