Beschwerde #28 Sons of Slots Casino

Delayed withdrawals of 1000 and 850 Euro

Von Anders P.

vor 3 Jahren

I joined Sonsofslots on November the 30th. I deposited a total of 900 euros. The current balance is 5 000 euros.

On Thursday (1st of December) I got my account fully verified after providing the necessary documents such as IDs, bank statements, etc. I actually got two separate verifications (see attached files Verification1 and Verification2).

On Thursday - after my verification - I tried to withdraw 1 000 euros. This was canceled on Friday the 2nd of December (see attached file Cancellation1). I needed to provide additional bank statements.

I provided them with additional bank statements on Friday. The statements were verified on Saturday the 3rd (see attached file Verification3).

I tried to withdraw 850 euros on Saturday the 3rd (again, after verification). On Monday the 5th, the withdrawal got canceled again. I needed to provide additional files, this time selfies with my IDs (see attached file Cancellation2). I provided them with selfies the same day.

On Tuesday the 4th I contacted Sonsofslots and asked how the additional verification was progressing. They answered me back the same day that the progress may take 72 hours + from the time the documents were provided (see attached file Explanation1).

Today, Thursday the 8th of December, I contacted them again to ask about the progress, as I hadn't heard back from them. There is still no response from Sonsofslots as of now. The last response was Tuesday afternoon. It has now been 72 hours + since I provided my selfies with IDs on Monday 5th.

Best regards,

Unseriöses Casino Sons of Slots Casino

Grund Verzögerte Auszahlung

Betrag €1850

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AndyPyr

• Schweden

vor 3 Jahren

Dear Askgamblers and Sons of Slots,

My withdrawal was accepted yesterday, and I just received my money.

You can now close this complaint.

Thank you,

Best regards,

AndyPyr

• Schweden

vor 3 Jahren

Dear Askgamblers and Sons of Slots,

Here is an update.

On Friday the 9th, I got my selfies with ID's approved (see attached file Verification4). This was 95 hours after I sent them on Monday the 5th (see attached file Selfies1).

Immediately after the approval on Friday I tried to withdraw 850 euros. This withdrawal is still pending, 70 hours later.

It has soon been 11 days since my account was fully verified, and I tried my first withdrawal.

I hope that this complaint will be solved,

Best regards,

AndyPyr

Sons of Slots Casino Beschwerde-Statistik

Gelöst 17 / 20

Durchschn. Betrag $3,235

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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