Beschwerde #8 Slottica Casino

Winnings of €2,090 simply 'written-off' without further information

Von Manuel H.

vor 6 Jahren

The casino did not pay my winnings of 2090 Euros (look at screenshot), instead paying to me, they were written off. Live chat and the „personal“ manager were not able to help me. I think this casino never pays the players out...I have never seen that kind of license they show on their homepage and the official license giver of Curacao (E-Gaming) told me, that they could not help me, because they have no valid license from them.

Unseriöses Casino Slottica Casino

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AskGamblers

• Support Team

vor 6 Jahren

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Slottica Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately the player breached aforementioned casino terms, by placing the bets higher then allowed.

We would like to use this occasion and remind the player that it is extremely important to familiarize themselves with the specific terms and conditions of each and every casino before registering account, and/or of bonus terms before claiming them, since those are clearly stated on the casino website. Moreover, the player should pay special attention to the word "Example" within the term #29.5

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

manuelha

• Nordrhein-Westfalen • 1 Bewertungen

vor 6 Jahren

Dear Slottica Casino,

please explain the following items directly and exactly one after each other to Askgamblers, all readers of that forum and me and PLEASE DO NOT talk around it again:

1. Regarding term 29.5: Why do say that I have violated that term with a bet of 2.50, when YOUR term says „...bets from 5 $ or higher...“? I think we all are able to calculate and find out that 2.5 is LESS than 5...so I did not violate that term and your screenshots are useless.
2. Having those „bets of 5 $ or higher“ in mind, how can term 29.2. suddenly say that only bets of 2 $ or less are possible with bonus money? A bet CANNOT be smaller than 2 $ and higher than 5 $ at the same time!
3. Confused about the content above, why do you not simply block bets of above 2 Euros like serious casinos do that?
4. Term 29.2. says that „...CAN lead to exaction of all winnings received in SUCH WAY.“. Why do you confiscate ALL OTHER winnings, which were made with smaller bets than those questionable 2 Euros bet? They were consequently NOT received in SUCH way...so in that case you had to pay more than 600 Euros to me 2090-1470=620!

Have in mind, that all potential costumers, who are searching for serious casinos they want to play at, can read that complaint and it is on them to interpret, how a casino replies to complaints and if it is a good sign for a casino with an unsolvable complaint because of questionable or wrongly declined cashouts.

manuelha

• Nordrhein-Westfalen • 1 Bewertungen

vor 6 Jahren

Hello Askgamblers,
it would be interesting how you as a third party would interpret those terms posted from slottica on Sep 13th. In my opinion their terms are very confusing and in itself contradictory. Now you have the logs from slottica and can compare them with those terms. Very important for me is the Max bet. In one term they talk about 2 euros and in the other term of reducing bonus bet from 5 Euros or higher?!?!?

manuelha

• Nordrhein-Westfalen • 1 Bewertungen

vor 6 Jahren

Once again for slottica casino to read carefully:

Slottica accuses me of having violated terms 29.2 and 29.5 of their bonus terms. They posted the screenshots of those terms. First I want to get closer to 29.5: „The gamer makes high bets (from $5 and higher) to get money on his/her balance quickly and then decreases bets radically....“. I was lucky to hit a win of 588x bet at deco diamonds. I think it was a bet of 2.50 Euros and a win of 1470 Euros (unfortunately slottica does not offer a log of played game rounds on their mobile page, so I cannot comprehend that or make any screenshots). I did not violate this term, because the bet was under $5.

Now I will proceed to term 29.2:
This term shows a maximum allowed bet of 2 Euros. So far so good. But term 29.5. (like mentioned above) talks from bets of $5 or higher with bonus money (title of this term is „persistent misuse of bonuses). So I think the whole terms are contradictory...is it now 2 Dollars oder 5 Dollars? Or even higher? And that is why those terms have to be invalid.

But even in the unlikely case that they are right with their interpretation of the terms, the term says that „...can lead to exaction of all wins received IN SUCH WAY“. But as you can see on my screenshots, I had a balance of over 2000 Euros and those winnings above the 1470 Euro win were generated with bets <2 Euros! And those wins were confiscated unfounded too.

After all I want to sum up, that terms of slottica casino are confusing and in itself inconsistent and it is really hard or even impossible for any recreational player to understand.

Slottica Casino Beschwerde-Statistik

Gelöst 29 / 35

Durchschn. Betrag $2,023

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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Auszahlung mehrfach aus technischen Gruenden abgelehnt

Ich habe bei Slottica gespielt und eine Auszahlung von 650€ angefragt. Ich habe bereits zuvor den Verifizierungsprozess durchlaufen. Die Auszahlung wurde genehmigt, wenige Tage später bekam ich dann die Antwort, dass meine Auszahlung aufgrund technischer Probleme abgebrochen wurde. Ich habe dann erneut eine Auszahlungsanfrage gestellt, wieder genehmigt, wieder wenige Tage später aus technischen Gründen abgebrochen. Der Support sagt mir, ich soll es einfach weiter probieren, jedoch nimmt alleine der Prozess der Auszahlungsgenehmigung jedes mal 36 Stunden in Anspruch. Ich warte jetzt mehr als eine Woche auf mein Geld und vom Support kommen immer die gleichen Antworten.

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Slottica Spielothek - Warte auf Auszahlung zwei Wochen

Seit über 2 Wochen werde ich hingehalten, was meine Auszahlung betrifft, immer wieder schreiben sie das gleiche. Ich verstehe das Problem einfach nicht, warum kann keiner was genaues sagen zu meinem Fall? Ich fühle mich sehr hintergangen und man hat das Gefühl, dass es eine Masche ist. Man wird immer nur um Geduld gebeten aber es passiert nichts, rein gar nichts.

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Slottica - Auszahlung abgebrochen nach angeblicher Verletzung der Bonus Bedingungen

Ich habe bei Slottica eine Auszahlung von 1000€ angefordert, jedoch wurde mir diese aufgrund von einer Verletzung der Bonus-Bedingungen gestrichen.
Mir wird angekreidet, dass ich mit einem aktiven Bonus, über dem „max bet“ Betrag von 2€ gespielt habe.

Erläuterung:
Ich habe vor 2 Wochen bei Slottica einbezahlt und aufgrund eines Fehlers wurde mir der Einzahlungsbonus manuell gutgeschrieben.
Deswegen war es mir von Anfang an nicht möglich den Bonusfortschritt einzusehen und ich musste jedes Mal den Support deswegen kontaktieren.
Ich habe angefangen verschiedene Slots zu spielen und bin recht schnell auf ihre neuen „Novomatic Live Slots“ gewechselt. In den Bonus Bedingungen stand nicht, dass dies nicht erlaubt sei und ebenfalls ging ich davon aus, dass die „Novomatic Live Slots“ ebenfalls den zu verspielenden Betrag beeinflussen.

Ich habe regelmäßig den Support kontaktiert und mich über den Bonus-Fortschritt informieren lassen.
Nach ein paar Stunden habe ich den Support erneut kontaktiert, welcher mir die Auskunft gab, dass ich die Bonus-Bedingungen erfüllt habe und eine Auszahlung möglich sei.
Mehr als den Support fragen kann ich nicht und darauf habe ich mich verlassen.
Da ich jedoch nicht sofort die 1802,84€ auszahlen wollte, habe ich den Betrag auf +2€ gesetzt und habe ebenfalls auf den „Novomatic Live Slots“ bis 1000€ gespielt und wollte dann die Auszahlung veranlassen.

Dies war mir nicht möglich und der Support hat mir geschrieben, dass sie die Anfrage an das „Finance Department“ weiterleiten.

Am nächsten Tag bekam ich auch prompt die Antwort, dass die „Novomatic Live Slots“ nicht in die Bonus Bedingungen fallen und ich 1687,50€ zum Umsetzen habe, mit der Begründung das der Fehler beim Support lag. (Siehe Screenshot der Mail)

Somit habe ich die 1687,50€ umgesetzt, ohne den max bet Betrag zu überschreiten.
Erneut habe ich die Information vom Support bekommen, dass alles In Ordnung sei und ich eine Auszahlung von 1000€ tätigen kann.
Diesmal hat es funktioniert und nachdem ich sogar mein Profil verifiziert habe, kam die E-Mail das die Auszahlung gestrichen wurde, da ich gegen die Bonus-Bedingungen verstoßen habe und mir wurden nur die 50€ der Einzahlung wieder gutgeschrieben.

Zusammengefasst:
- Support beauskunftet mir das Bonus erfüllt sei.
- Daraufhin spiele ich höher als der in den Bedingungen vermerkte „max bet“ Betrag bei aktivem Bonus.
- Mir wird gesagt die „Novomatic Live Slots“ zählen nicht und ich muss erneut 1687.50€ umsetzen.
- Erneut bekomme ich die Auskunft das ich auszahlen kann.
- „Finance Department“ bricht die Auszahlung ab, da ich gegen die Bedingungen verstoßen habe.
Ganz klar liegt der Fehler nicht bei mir.
Slottica wurde bereits kontaktiert, jedoch habe ich keine Antwort erhalten.
Screenshots befinden sich im Anhang.
Bitte um Klärung!

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Account closure problem and refund

Dear AskGamblers Team,

I am writing to request assistance regarding an issue with Slottica Casino. Some time ago, I asked the casino to block my account due to gambling addiction. My account was blocked, but there were remaining funds that I wanted to withdraw.

The casino agreed to temporarily unblock my account for the purpose of withdrawing my funds. I submitted a withdrawal request, and the funds were successfully transferred to my account.

Afterwards, I asked for the account to be permanently closed, explaining my situation. However, the casino did not close my account. Instead, the support team encouraged me to keep the account active, which led to further financial losses of 420 PLN.

I kindly request assistance in recovering the above-mentioned loss and in ensuring that my account is permanently closed to prevent any further gambling-related harm.

I am attaching the correspondence with the support team from yesterday for your reference.

I will send all screenshots of my conversations with the support team by email.

Thank you very much for your help.

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They are delaying my payment

Hello.

I have a problem with Slottica Casino.

Last year my account was blocked along with my deposit money (I did not win or lose anything at Slottica Casino).

This year I managed to contact the English speaking support service. A nice person told me by email that I can get my deposit money back.

To do this, I was asked to make a request for payment via email. I did it. Then I was asked to go through identity verification. I successfully sent all the requested documents. Then I received an email from Slottica Casino that my documents were received.

However, since the last message on February 27, 2025, I have not received a response from the casino regarding my situation.

I have a feeling that Slottica Casino is deliberately delaying the identity verification process in order to avoid paying me my deposit money for as long as possible.

That is why I am filing a complaint against Slottica Casino about the delay in payment.

Please help me understand the situation with the casino and get my money back.

Thank you.

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Hello, I have some trouble with Slottica.

I've made a withdrawal 13.04 for 700€ and one 04.05 for 500€.

To this day I didn't receive it.

I was contacting live chat and wrote several e-mails to them but every time I got the same response: "We've contacted our payments provider and got no response" or they having some issues with my payment.

I don't know what it means and they won't tell me what provider it is.

Also, I'm asked to wait but they don't know how long and I'm tired of this.

Both withdrawals were accepted.

Please help me get this money because it sounds like a scam.

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Hello!

10th april 2023 - I won one of the pragmatic drops n wins tournaments and placed 1st place with 80.000 rub (1.000$)

At that day I send an e-mail to support with screenshot and a question "when this prize will be at my account?"

And after that I recieved that i must wait 72 hours.

After 72 hours I recieved several answers from them: 1) its a fault of pragmatic, they dont give money; 2) they send request to provider and wait for respond; 3) wait wait wait

Right now its 11 days after I finished tournament and answer still wait. But wait what I dont undestand, because they even didnt give any proof that they sent a question to provider!

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