Slota Casino - Money not received in account after deposit

Dear Slota Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Slota Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Jakson,

As per our records, the deposits in question never reached our system.
Our Financial Team has thoroughly investigated this matter and confirmed that these transactions are marked as “Declined” in our system. This status indicates that the funds were not successfully transferred to us and should therefore be reflected in your bank statement as returned.

Should you have any additional questions or require further support, please feel free to reach out to us at any time.

Kind Regards,
Slota Casino Representative

Resolved through filing a claim/dispute with help from the bank. It took 40(!)+ days.

Dear @Jakkson,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.