Money not received in account after deposit

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear @Jakkson,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Resolved through filing a claim/dispute with help from the bank. It took 40(!)+ days.

Dear Jakson,

As per our records, the deposits in question never reached our system.
Our Financial Team has thoroughly investigated this matter and confirmed that these transactions are marked as “Declined” in our system. This status indicates that the funds were not successfully transferred to us and should therefore be reflected in your bank statement as returned.

Should you have any additional questions or require further support, please feel free to reach out to us at any time.

Kind Regards,
Slota Casino Representative