PlayFrank Casino - Self excluded off of sister site but not refunded yet

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Kjcasey92 Vereinigtes Königreich
Veröffentlicht am 11. April 2017

Hi

I self excluded myself off of a site called jetbull, and a few days ago I registered and deposited on a site names playfrank casino. Not realising that these where sister sites I played through my money and was allowed to continue to do so until all was lost. I then received an email from the company that they are both run by names everymatrix, this email stated that I was self excluded off of jetbull and therefore was subject to having my playfrank account closed for responsible gaming issues. I have emailed them back on a number or occasions and it has now been 5 days since the first email was sent asking them to please inform me of my refund and when it will be due to go back into my account. As of yet I have heard nothing I have tried and tried but I am not having any luck getting a response please could you help me.

Kind regards kjcasey92

AskGamblers
Veröffentlicht am 11. April 2017

Dear @Kjcasey92,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed refund request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Veröffentlicht am 11. April 2017

Dear Mr. Keegan Casey,



It’s unfortunate to hear you had this experience with our Self Exclusion Department. We hereby acknowledge that your case has been taking longer than the average of 48 hours to handle.

However, your refund because of the self exclusion has already been processed on our end at ’10/04/2017 14:36:42’ and should be in your bankaccount shortly. Therefore we expect this case to be handled to your satisfaction.

Please update this complain to resolved as soon as you receive your funds.



With kind regards,

Playfrank Team

Kjcasey92 Vereinigtes Königreich
Veröffentlicht am 12. April 2017

Hi ask gamblers I have now received a full refund. Thank you for your help you can now close this case.

AskGamblers
Veröffentlicht am 12. April 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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