PlayFrank Casino - Withdrawal still pending and they're ignoring me now

They said 3 days ago that they’d be reissuing the withdrawal to a different payment method but it still says pending to the old withdrawal method. They’re now stating that due to high demand processing times are extended for everyone but that should not be the case. The high demand must be with their customer service for not paying out peoples winnings.

Dear PlayFrank Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

A week ago today they asked for wire transfer details so they could reissue the withdrawal but 7 days later it is still pending on the previous details and nothing has changed. I’ve waited 2 hours each time for a reply on live chat and sent an email and I’ve had a copy and pasted email back twice saying due to high demand withdrawal processing is currently delayed but it’s now been 15 days since the withdrawal was made

Dear all,

This complaint has been reopened as per PlayFrank Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

He had sorted this complaint shortly after it was made. On the 2nd of December the 231 GBP was approved and sent to the player but don't think the player ever updated this. Proof of payment is provided and hoping this complaint can be marked as resolved asap.

Dear @Lmayne7171,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.