Beschwerde #8 Rizzio Casino

They removed my winning money without any reason

Von Fruitje100

vor 4 Monaten

Hello,
On thursday 15 januari 2026 i deposit 3 times 100 euro without using any depositbonus or free spins. I won 1690, so there was 1990 euro on my account.
I provide them all the requested documents for the verification.
On friday 16 januari 2026 my account was verified, so i withdraw 1000 euro, the max amount for withdrawing at 1 day. On sunday 18 januari 2026 rhey cancelled my withdrawel because they needed an extra doc, ... i provide that extra doc and they approved that on monday 19 januari 2026. Today i received a mail that they removed all my winnings?! There is no reason at all to do that!! I never used a depositbonus and i did 3 deposits so there are no restrictions and all my documents are approved!! I have send them a mail. No answering and the live chat is not availaible, ... can you contact them please so i will receive my winning money please?
Thanks!

Unseriöses Casino Rizzio Casino

Grund Abgelehnte Auszahlung

Betrag €1690

Diskussion

AskGamblers

• Support Team

vor 2 Monaten

Dear Rizzio Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a detailed explanation on the matter, including but not limited to clarifying all the relevant reasons that led to the occurrence of the issue, the actions taken by your management and quoting of all the relevant terms that were breached by the complainant.

Please be notified that, should you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Fruitje100

vor 2 Monaten

Hello, just to inform you that i still did not receive an answer on my mail that i have send to the VIP support on monday. The Rizzio Casino reopend my complaint and then there is the silence again, ...

Fruitje100

vor 2 Monaten

Hello,

The Rizzio casino reopend my complaint after a very long time but there is no respons, ...
I hope i will receive soon a respons at this site or by mail from the VIP support.

Fruitje100

vor 2 Monaten

Hello,

Nice to hear that the Rizzio Casino have reopend the case.
Hopefully they are finally gonna pay the 1690 euro.

Regards.

Rizzio Casino Beschwerde-Statistik

Gelöst 2 / 5

Durchschn. Betrag $7,213

Durchschn. Dauer 18 Stunden

Durchschn. Antwortzeit 18 Stunden

Rizzio Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Konto Schliessung unmoeglich

Sehr geehrtes AskGamblers-Team,
hiermit reiche ich eine offizielle Beschwerde gegen das Online-Casino Rizzio Casino ein.

Sachverhalt:
Seit mehreren Wochen fordere ich Rizzio Casino wiederholt und ausdrücklich dazu auf, mein Spielerkonto permanent zu schließen und mir keine weiteren Werbe- oder Marketing-E-Mails mehr zuzusenden.
Trotz dieser klaren Aufforderungen weigert sich das Casino, mein Konto dauerhaft zu schließen. Stattdessen sendet mir der Kundenservice immer wieder ein PDF-Formular zu, das lediglich eine temporäre Kontoschließung von maximal 30 Tagen vorsieht und zudem unterschrieben zurückgesendet werden soll.

Ich habe mehrfach klargestellt, dass ich keine temporäre Sperre, sondern eine endgültige Kontoschließung wünsche. Dennoch werden meine Anfragen ignoriert, und ich erhalte weiterhin täglich Werbe-E-Mails vom Casino.

Bisherige Schritte:
Mehrfache schriftliche Aufforderung zur permanenten Kontoschließung
Wiederholte Bitte um Abmeldung von allen Marketing- und Werbe-E-Mails
Kontaktaufnahme mit dem Kundenservice über mehrere Wochen hinweg

Alle bisherigen Versuche blieben erfolglos.

Beschwerdegrund:
Aus meiner Sicht verstößt das Verhalten des Casinos gegen grundlegende Prinzipien des Spielerschutzes sowie gegen das Recht, ein Nutzerkonto dauerhaft zu schließen. Darüber hinaus ist das fortgesetzte Zusenden von Werbe-E-Mails trotz klarer Ablehnung nicht akzeptabel.

Erwartete Lösung:
Ich bitte AskGamblers um Unterstützung dabei, sicherzustellen, dass:
mein Konto unverzüglich und dauerhaft geschlossen wird, und
sämtliche Werbe- und Marketing-Kommunikation sofort eingestellt wird.

Vielen Dank für Ihre Unterstützung.

Ungelöst

Withdrawal not been paid

According to the casino's terms and conditions, withdrawals should be processed in 1-3 days, and my withdrawal has been pending for 6 days.

I will provide you with my full transaction history and bonus history that shows I have never played with bonus money.

Casino claims that they don’t have any timeframe for my withdrawal, even tho it’s been almost a week since I placed a withdrawal. Even before that, they kept declining my request many times and asked for a new document many times.

I sent them those documents before they even asked, and they declined those and then asked for the same pictures I had already sent. That is just on purpose to delay players' withdrawal and try to make players lose money.

I think I will never see my money from this casino unless I get help

Gelöst

€576

They holding my money

After I won €28000 they held my money for almost 2 weeks, and I need help. I deposited 50 euro's and I won €28000 euro and I did a cashout and then my account was under revieuw but now they cancelled my withdrawal and holding my moneyfor already 9 days, and they say nothing about that, only I have to wait. I need some help now.

Ungelöst

€28,000

I am waiting for the payment and they keep stalling

So I joined them on Thursday 11.12.2025 i deposited 200e and after a while I won so that my balance was 900e. I did send my documents (passport, address, payment method) it was approved next day 12.12.2025

I placed my withdrawal and they said, it will take 3 days unless further review is required. Surprise that they asked further verification on 15.12.2025 which was selfie with my passport. It was approved at the same day so i placed another withdrawal request. After 3 days of waiting they informed it has been paid from their side. I asked did they use Trumo and they answered yes. Trumo is instant banking service but i have not been paid.

This needs to be stopped!!! They are lying and lying. I have documented all conversations and i can proof myself. What a nightmare…

Please ask gamblers team, take this seriously!

Gelöst

€900