Beschwerde #3
King Billy Casino
Unfairly refusing withdrawal and blocking my account after changing and applying terms retroactively
vor 9 Jahren
Hi Askgamblers,
My name is Peter, I recently signed up and opened an account to the casino site “King Billy” on Friday 07.04.2017 to play my favourite online pokie Reel Rush. I deposited $450 in three different transaction. I started of losing but after my third deposit of $200, I started winning so I would up my bets. The winnings kept coming, along with loses to the point where I was wagering $50 and $100 per spin.
$100 spins is the max on that game and most of my playing time on Reel Rush was spent wagering $100 per spin. I ended up having some really good wins which abled me to be making those sort of bets.
Over the Saturday 08.04.2017 and Sunday 09.04.2017 I spent a lot of time playing on Reel Rush and of course wagering $100 a spin, when I had a win, it was a very large win but also comes with those sort of wagers, I was losing a lot. At one point on the Sunday I remember being up $36,000 and lost $32,000 and only had $4,000 in my account until I ended up having some very large wins and built myself back up to approximately $43,000.
Throughout all this wagering I would every now and again have a few spins on other games but the wagers were still rather large and had couple thousand dollar wins on them as well.
By the time I hit $43,000 I was over all the stress of the highs and lows of winning/losing and the possibility of losing it all so I lodged all the appropriate verification documents that they required and that was accepted by them and approved.
On Sunday 09.04.2017 late at night, I lodged a withdrawal of $6,000. The casino’s max withdrawal per day. Each day I lodged a $6,000 withdrawal and took screens shots on my phone of the withdrawal. By today the 11.04.2017 I had lodged to cash out $18,000. After 48hrs of the first attempt it was still showing pending. Sceenshots available of pending requests and amounts still available until they wiped it all from my account.
Tuesday 11.04.2017 checked their terms and conditions, they had updated their terms and conditions on Monday 10.04.2017. One day after my first attempt at withdrawal (screenshot on my phone as evidence), then this evening I received an email from Head of Customer Support reading
“King Billy casino would like to inform that your account was checked by a security department and violation of the general Terms and Conditions, Section 5.1.5, spotted:
5.1.5. Developing strategies aimed at unfaithful winnings (including but not limited to: duplicated accounts, disposable email etc.). The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play, such as playing equal to or more than 500 consecutive hands/spins on any game and/or playing any game consistently for a period longer than two hours. e.g. You set any game to run on auto spin for 500 spins in your account and/or you play for a period of two hours or more (irrelevant of how many sessions).
Thus, by the management decision, your account will be closed with a refund of all deposits placed at King Billy casino. Please note that you have 3 days to place a withdrawal for 450 AUD, afterwards the account will be permanently blocked.”
In the terms and conditions they explain about cheating, exploitation, loopholes for them to withhold funds and any deposits made into the casino and this is them cheating me and finding a loophole to not pay me. Gambling you have to expect to lose but when you actually have a win and for them to cheat and steal from you, I find extremely poor form for them to avoid paying me. Have they updated their terms and conditions a day after to avoid paying me? Their terms and conditions explain how they will withhold any winnings and deposits made but they are willing to give me my deposit back. That’s telling me I have done nothing wrong but they just don’t want to pay me my winnings. They are scamming me and how many other people are they scamming.
On Monday 10.04.2017 I checked to see if my pending withdrawals had been approved and while I was on the site, I thought I would have couple more spins on Reel Rush and had noticed they removed the game all together and at the stage of writing the complaint, Reel Rush still remains off the side and does not exist anymore.
As me know, 500 spins is extremely easy to reach as well as playing for 2hrs.
My name is Peter, I recently signed up and opened an account to the casino site “King Billy” on Friday 07.04.2017 to play my favourite online pokie Reel Rush. I deposited $450 in three different transaction. I started of losing but after my third deposit of $200, I started winning so I would up my bets. The winnings kept coming, along with loses to the point where I was wagering $50 and $100 per spin.
$100 spins is the max on that game and most of my playing time on Reel Rush was spent wagering $100 per spin. I ended up having some really good wins which abled me to be making those sort of bets.
Over the Saturday 08.04.2017 and Sunday 09.04.2017 I spent a lot of time playing on Reel Rush and of course wagering $100 a spin, when I had a win, it was a very large win but also comes with those sort of wagers, I was losing a lot. At one point on the Sunday I remember being up $36,000 and lost $32,000 and only had $4,000 in my account until I ended up having some very large wins and built myself back up to approximately $43,000.
Throughout all this wagering I would every now and again have a few spins on other games but the wagers were still rather large and had couple thousand dollar wins on them as well.
By the time I hit $43,000 I was over all the stress of the highs and lows of winning/losing and the possibility of losing it all so I lodged all the appropriate verification documents that they required and that was accepted by them and approved.
On Sunday 09.04.2017 late at night, I lodged a withdrawal of $6,000. The casino’s max withdrawal per day. Each day I lodged a $6,000 withdrawal and took screens shots on my phone of the withdrawal. By today the 11.04.2017 I had lodged to cash out $18,000. After 48hrs of the first attempt it was still showing pending. Sceenshots available of pending requests and amounts still available until they wiped it all from my account.
Tuesday 11.04.2017 checked their terms and conditions, they had updated their terms and conditions on Monday 10.04.2017. One day after my first attempt at withdrawal (screenshot on my phone as evidence), then this evening I received an email from Head of Customer Support reading
“King Billy casino would like to inform that your account was checked by a security department and violation of the general Terms and Conditions, Section 5.1.5, spotted:
5.1.5. Developing strategies aimed at unfaithful winnings (including but not limited to: duplicated accounts, disposable email etc.). The casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play, such as playing equal to or more than 500 consecutive hands/spins on any game and/or playing any game consistently for a period longer than two hours. e.g. You set any game to run on auto spin for 500 spins in your account and/or you play for a period of two hours or more (irrelevant of how many sessions).
Thus, by the management decision, your account will be closed with a refund of all deposits placed at King Billy casino. Please note that you have 3 days to place a withdrawal for 450 AUD, afterwards the account will be permanently blocked.”
In the terms and conditions they explain about cheating, exploitation, loopholes for them to withhold funds and any deposits made into the casino and this is them cheating me and finding a loophole to not pay me. Gambling you have to expect to lose but when you actually have a win and for them to cheat and steal from you, I find extremely poor form for them to avoid paying me. Have they updated their terms and conditions a day after to avoid paying me? Their terms and conditions explain how they will withhold any winnings and deposits made but they are willing to give me my deposit back. That’s telling me I have done nothing wrong but they just don’t want to pay me my winnings. They are scamming me and how many other people are they scamming.
On Monday 10.04.2017 I checked to see if my pending withdrawals had been approved and while I was on the site, I thought I would have couple more spins on Reel Rush and had noticed they removed the game all together and at the stage of writing the complaint, Reel Rush still remains off the side and does not exist anymore.
As me know, 500 spins is extremely easy to reach as well as playing for 2hrs.
Screenshot
