Hello Rabiye
We have now examined your overall play statistics at Red Flush as well as a detailed review of your play on August 30 and August 31.
Microgaming operators have no access to the gaming servers, nor do they have any control over the outcome of any game. The outcome of the game is determined by the Random Number Generator (RNG), based on the RNG the server publishes the result.
The game logs come directly from the server. I have attached your game play logs for the period August 30 13:47 (server time) to August 31, 20:22 (server time).
During the period August 30 13:47 (server time) to August 31, 20:22 (server time).
You wagered Euro:32,288.90
You received payouts of Euro:31,352.37
This represents a Return to player percentage of 97.09% for this period.
Your largest win was Euro:954.36, your highest balance during this period was
Euro:1,599.92. At no time were you winning Euro:7,900 as you claim. Additionally, the logs show the system did not freeze, even so if the system had frozen at anytime (which it did not) it could not effect your balance.
For your further information: Your overall statistics covering your deposits, bonuses and play from August 18- August 31 show the following statistics:
wagered: Euro;246,089.42
Payouts: Euro;235,967.84
This represents an overall Return to Player percentage of 95.887% These results are well within the realms of statistical probability.
It was your choice to play and not the operators responsibility to return your losses, had you genuinely won you would have been paid.
Under the circumstances after our review we have no choice but to find your complaint invalid. I am sorry we are not able to assist you further.
