Beschwerde #1 Rakoo Casino

Not returning funds as promised

Von Fnj11

vor 2 Jahren

Dear askgamblers,
I’ve been trying so hard myself to get in contact with rakoo without any success.

I’ve been promised the 01/11 to get my refunds for all of my deposits due to my gambling issues. This was states 01/11 that rakoo will pay me back but since then they haven’t replied me. And no money are shown on my bank account.

I’ve been trying to reach them every single day for over a week and even through the live chat but as soon as they see my email they don’t respond anymore even on the chat.

Please help me out

Unseriöses Casino Rakoo Casino

Grund Verzögerte Auszahlung

Betrag kr27000

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 2 Jahren

Dear @Fnj11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rakoo Casino

• Representative

vor 2 Jahren

Dear @Fnj11,

On your demand, we made another request to the payment provider to provide information on this matter and received a response that the payments were completed and not returned.

Dear AskGamblers,

Rakoo Casino's position is stated in full. We would kindly ask your side to help regulate this situation.

Fnj11

vor 2 Jahren

Hi again,
I’ve been in contact with my bank and all card-refunds and account-activity are shown on my bank statement that I’ve sent to you. And like I’ve mentioned and proved it is no activity since 1 of December 2023 until end of February 2024.

So the money did not arrive to my account and therefor my bank adviced me to reach out to you and explain that if you made a refund it got sent back to you since there was never an active account or card at that time.

Could you please check with the department on your end and see that the money got refunded to you already in January?

I really am eager to solve this asap.

Rakoo Casino Beschwerde-Statistik

Gelöst 3 / 3

Durchschn. Betrag $1,482

Durchschn. Dauer 9 Tage

Durchschn. Antwortzeit 2 Tage

Rakoo Casino Beschwerden

Alle eingegangenen Beschwerden ansehen

Seit dem 11.02.2024 warte ich auf meine auszahlung

Heute 14.02.2024
Seit dem 11.02.2024 warte ich auf meine auszahlung

Vip support Managerin ( Ada) erzählt jeden tag was anderes

Ein tag das Geld ist unterwegs zu dir

Nächsten tag ,das geld wurde schon gesendet

Heute Das Financial Team arbeitet noch an der auszahlung

VORSICHT !!!!
.................
...................

Please Help

Gelöst

€1,109

Delayed payment for 17 days

Hello,

I am waiting for a 600 Euro payment from rakoo casino wich i submitted on 3rd of april. It was 2nd april but i took 150 playing again from the initial 750 payout on 2nd april.

I verified my profile with all needed documents wich took little time but is confirmed by casino. After that needed to verify the E Wallet for the crypto payment with support also did that. That was all the 3rd april From that point on i was in good contact with support they always react quick and friendly no problems with that and offcourse i understanded their checks etc that needed to be done so it can take 7 days mayb. At this point we are 200 mails further and multiple times i got we are in the final stage for payment nothing to worry about your funds Will appear soon. Only this mails keep on going i really want to finalize payment and just play again but in this way I have a bad feeling about the situation when you did all what asked and still its checking and lot of auto reply mails back

I added one example from a mail 7 days ago already and now again I het a mail that i need to wait that all payment are in queue. They confirm continu that i Will receive my funds only not when. How can i solve this

Gelöst

€600