Rabona Casino - No withdrawal and no response on multiple emails

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi,
yesterday I got an email, that I received 10€ as a withdrawal. I had 219€ on this account, now my account is blocked.

I dont understand why 10€ was withdrawed, I want the remaining 209€. Never got an email or anything from Rabona.

Oh yes and the 10€ never reached me.

Dear all,

Thank you for reaching out.

We would like to inform you that the account of the customer was closed for breaching article 9.1 of our Terms and Conditions:

9.1 The Website may only be used for personal entertainment purposes only. The following activities are strictly prohibited and will be considered a material breach of these General Terms and Conditions:
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- engaging in any fraudulent activities, including, without limitation, using any credit/debit cards or other payment methods or funds not belonging to you, cases were funds are recalled/disputed;
<...>

The AskGamblers team will receive an email shortly. We appreciate your patience.

Best regards,
Customer Support

Hi,
this is just wrong - I have used ONLY ezeewallet and mifnity wallet, which are registered ON MY NAME.

I have verified my ezeewallet and mifinity on fezbet - u have accepted it . How is it suddenly possible that these 2 payment methods, which i used for over 6 months (and only these 2), suddenly is another name? This is wrong, pls clarify.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rabona Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.