Rabona Casino - It has been more than 100 days since my deposit of 10,000 INR is pending

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Customer,

Thank you for reaching out.

First of all we would like to apologize for the situation you have faced at our Casino. We completely understand your frustration and you can be sure that we are doing our best to resolve it.

Since all the payments are going through the payment provider, they are the ones whose update we are waiting for. We understand the urgency and importance of the matter and we are constantly contacting them with reminders. We will post an update here as soon as we have one. We will also inform you separately via email.

We appreciate your cooperation. Please feel free to contact us if you have any questions.

Sincerely,
Rabona

It has been 100 days more than 3 months to confirm a single transaction. I have attached the screenshot of the payment proof below. also through email, I enquired about their payment provider regarding my transaction and they confirmed that the transaction was successful.
I have even sent them this screenshot. they are just buying time and messing with me

Screenshot of transaction and bank statement

Dear Customer,

Thank you for getting back to us.

We have received the confirmation from the provider and the deposit is now on your balance.

We appreciate your patience and cooperation.

Sincerely,
Rabona

Yeah, thank you just got my funds the simple issue which they took more than 100 days to solve is finally solved thanks again.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.