Rabona Casino - Cancelled withdrawal of 20 EUR and closed account without explanation

Dear Rabona Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

No communication to me directly as of this moment.

Dear PETERC999,

Thank you for contacting us.

We would like to kindly inform you that your account did not pass the verification according to paragraph 9.1 of our Terms and Conditions.
You have been colluded with other players by transferring funds between you.

Therefore, your winnings were deducted and your account has been closed.

Kind Regards
Rabona Team

I registered on 12.12.2021 and was never asked for any documents.
The mail you say you sent, was probably never sent, since I would receive it just as any other mail from you. Do you have any proof that you sent it?
Colluding? Really?? :) Trick number 38 to take customers money? And you somehow figure this out at the withdrawal stage after almost 3 years?

Thank god it was only 20 EUR. Enjoy it!

I won't bother with this nonsense anymore, you may close the case.

Oh and by the way, I sucereceived a withdrawal a month ago...
:)

Dear Rabona Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Rabona Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear PETERC999,

We would like to inform you that we are looking into your request.

We would kindly request that you remain patient as we endeavour to provide all the relevant facts and evidence as soon as possible.

Thank you in advance.

Kind Regards,
Customer Service

What exactly do you want me to say? I have no communiccation with them...
Sure reject it, for whatever reason...
If you don't provide a question, I am unable to answer...