Princess star casino do not Pay

Hello everyone,
Just to let you know that we are looking into this issue and will reply shortly.
Thank you very much!
Princess Star Support Team.

Any news?

Hello everyone,

We would like to clarify the issue with the player. Regarding the ID, we have strict policy, according to which we reserve the right to request documents to verify player's identity. Here is what is written in our terms:

«The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email.» Our Terms are applied for all currencies, including Bitcoins.

Unfortunately, the information the player provided to us is not enough to verify their identity. We would like the player to provide chat transcripts where it is clearly seen that support chat operator stated that no ID is required in case of BTC withdrawals.

The second issue is that player exploited a bug in our system, which allowed him to transfer bonus money into real money. According to our Bonus Terms: “Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.”

We have paid the player his deposit back.

Best regards,
Princess Star Team.

@kamilmor,
Is this complaint resolved, did you received your deposit back?

@kamilmor,
It's a nice practice to confirm if your complaint is resolved or not, thank you.