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Princess star casino do not Pay

GELÖST
Beschwerde-Info
Unseriöses Casino Joo Spielothek
Grund Verifizierungsprobleme
Betrag BTC 1.2
kamilmor Polen
Veröffentlicht am 14. Februar 2015

Hello,
First at all I am using bitcoins for my game, never had problems with it, its anonymously and so no casinos need verifications iven Your details, so I decided to open account on Princess star because they have BTC, I asked on the chat and got info that I do not to verify account if I use BTC (this is normal on all casinos over the internet where You play with BTC not money) also that withdrawals are instant :) so I have deposited and in the first bet I won 1.2 BTC, managed to chashout fast. Then waited and finally got info that I need to send ID (lol). I have replied and gave them some info about me but no ID (was informed no ID is needed before I start - like everywhere with BTC play).
Second lie from them: they said on chat that small amounts go instant and large (1btc is large? ...) not... ok I tried 0.2btc still not working. Maybe small are 0.0001?
I am playing btc casinos to avoid sending IDs to casinos (gambling in poland with money is illegal) so again I don't gamble with the money - BTC is anonymous everywhere and now they make big problems, they propably NEVER PAY.

Veröffentlicht am 8. Februar 2015

Hello everyone,
Just to let you know that we are looking into this issue and will reply shortly.
Thank you very much!
Princess Star Support Team.

AskGamblers
Veröffentlicht am 11. Februar 2015

Any news?

Veröffentlicht am 11. Februar 2015

Hello everyone,

We would like to clarify the issue with the player. Regarding the ID, we have strict policy, according to which we reserve the right to request documents to verify player's identity. Here is what is written in our terms:

«The Company reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email.» Our Terms are applied for all currencies, including Bitcoins.

Unfortunately, the information the player provided to us is not enough to verify their identity. We would like the player to provide chat transcripts where it is clearly seen that support chat operator stated that no ID is required in case of BTC withdrawals.

The second issue is that player exploited a bug in our system, which allowed him to transfer bonus money into real money. According to our Bonus Terms: “Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.”

We have paid the player his deposit back.

Best regards,
Princess Star Team.

AskGamblers
Veröffentlicht am 14. Februar 2015

@kamilmor,
Is this complaint resolved, did you received your deposit back?

AskGamblers
Veröffentlicht am 18. Februar 2015

@kamilmor,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

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