Posido Casino - Waited for my payment to be processed then it got cancelled and have been trying since September

Dear @Thelma1515,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

I would like to withdrawl the whole amount as I was trying to start withdrawing since September. I tried logging in it would terminate my session so I would have to keep logging back in until I got locked out a I gave up until I found this website I’ve sent proff of the chat to the email you provided and proff of my withdrawals being canceled I asked why they had been canceled and they sent me a list of trouble shoots but wouldn’t tell me the exact reason why it had been canceled the amount I am trying to retrieve is 7312$ I just tried logging in again to jump back onto a chat to ask again why they canceled it and keep mucking me around and it logged me out once again and terminated my session I am exhausted and frustrated from trying. I tried on the 13th ,14 and 15th of September to try withdraw 900$ each day and the were pending up until they canceled the withdrawals on the 22 and 23rd of September for all the withdrawals I sent a email on 24th of September asking them to allow me to withdraw with them replying to look at their terms on there website I asked exactly what was the problem as there list of trouble shoots were to complicated and they just told me to look at there website instead of giving me a exact reason why they canceled it. I tried logging in before and quickly requested a withdrawal of the same amount as the first 3 times I tried the first time but now the will only let me withdraw 500$ and 500$ before it starts saying I have reached the limit of withdrawal everything keeps changing.

Dear all,

This complaint has been reopened as per Posido Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

We would like to inform you that we are checking the issue with the relevant team and we will have updates regarding the case as soon as possible. Thank you so much for your patience to the matter.

Kind regards,
Posido Casino Team

Dear @Thelma1515,

We hope you are well.

After reviewing your case, we would like to kindly inform you that the failure cost was due to the wrong bank account details provided.

Here is an example of correct bank account details for New Zealand ( Inpay):

Accoun­tNu­mbe­r:1­234­56789
BIC: ANZBNZ22"
BankNam"ANZ"
BankClearingSystem: 123456

Please, enter only a number in the field - BankClearingSystem.

Also no need to enter the bank clearing system in the front of AccountNumber field .
In addition, please avoid symbols ( example - or / )

Following this format should prevent further issues and ensure a smooth withdrawal process.

Kind regards,
Posido Casino Team

Dear @Thelma1515,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.