Non payment of winnings by Posido

Dear askgamblers mediators,

I am writing to formally complain about a serious issue with the online casino Posido.. Despite multiple withdrawal attempts, I have yet to receive my winnings, and the casino has provided inconsistent and misleading responses.

Details of the Withdrawals:

• Transaction ID: 2326529228

• Date: December 12, 2024

• Amount: €500

• Transaction ID: 2328533305

• Date: December 13, 2024

• Amount: €500

Issues Encountered:

1. Repeated False Claims of Processed Withdrawals:

• On December 17, 2024, and on several other occasions, the casino’s customer service informed me that my withdrawals had been processed and that I simply needed to be patient.

2. Contradictory Information:

• After waiting for weeks, I contacted them again on January 15, 2025. This time, they claimed that my withdrawal requests had been canceled by me, which is completely false.

3. Failure to Provide Justification or Transaction Details:

• I repeatedly asked them why, if my withdrawals were supposedly canceled, my account balance did not reflect the credited amount back.

• I also requested information on the transaction sequence, but they have refused to provide any clarification.

4. Lack of Customer Support and Transparency:

• I attempted multiple times to contact them via email and live chat, but they either disconnected from the chat or simply did not respond.

• They have failed to provide any valid explanation regarding my missing funds.

Request for Intervention:

Given the lack of transparency, misleading responses, and their refusal to return my winnings or provide transaction details, I am kindly requesting your intervention to investigate this case and ensure that Posido follows fair and legal practices.

I am happy to provide any additional evidence, including screenshots of my withdrawal requests, email correspondence, and failed customer service interactions.

Thank you for your time and assistance. I look forward to your response.

Sincerely,

< personal information removed >