Posido Casino - It's been a month since the tournament and I still haven't received the bonus

Also I never got my winnings from bet I won in 19.02.2024. Bet id is 24680481. Live chat said that they will email me about the issue with paying the winnings but they never did.

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Posido Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

If Posido want to reopen this case, can I have an answer then? This is the third time this complaint is open. I have waited for 1.5 months for some answer.

Dear all,

Thank you for reaching out!

Please be informed that the Achievement in question was not unlocked, due to the fact that there have not been enough participants in the Tournament mentioned. Please note, that the Terms and conditions of the tournament always include the minimal number of participants required for a Tournament to be considered held.

Given that a Tournament needs to meet the requirements for it to count towards the Achievement, in this situation the achievement was not unlocked, as per the Terms and Conditions.

We hope this helps clarify the case for you.

Sincerely,
Posido Administraiton

How did I won a price money from that tournament then?

There were certainly enough participants in the tournament. The picture I sent shows that I won 175 euros from the spin mania tournament. I would hardly have won that 175 euros if the tournament had not been held due to the small number of participants.

Dear customer,

As we can see, your winnings were derived by a regular usage of the Casino Slots, which could exist regardless of whether the participation in the tournament took place.

Best regards,
Posido Administration

In the email I received, which I also attached here, it clearly says that the 175 euros I received are prize money from the tournament where I finished seventh. I am sure that I would not have received the prize money if the tournament had not been held due to the small number of participants. In addition, I remember following the tournament table and seeing more than 50 participants, which was the minimum number of participants for the tournament to be held. In addition, I received an answer from your live chat a month ago that the lack of a sticker/achievement is due to a visual bug, so is your live chat lying or you now?

Dear Posido Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statement. Please make sure to state all the relevant casino and/or promotional terms. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Posido Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

We apologize for the delay.

We investigated the situation on our end and came to the decision to manually credit the prize for unlocking the achievement, in the amount of 250 EUR to the customer's account.

We hope this helps us reach the resolution of the case.

Sincerely,
Posido Administration

Dear @Santaclaus9,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.