Posido Casino - Account closed and I don't know why

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear customer,

Please be informed, that the investigation of your account is still ongoing. Please accept our apologies for any inconvenience this may have caused.

In order for you to continue using our services without any interruptions, we invite you to create a new account with us, using the same personal details. We assure you that the newly created account will not be considered a duplicate one, therefore allowing you to continue using the website.

Please let us know if you wish to do so, and if such a solution would be helpful.

Sincerely,
Posido Administration

Hello Posido

yes this is ok for me, so I create a new account and the old account is deleted?

Dear Customer,

You can proceed with creating the new account. We will keep you posted about the status of the old account in case there are updates.

Let us know if you have any additional questions.

Sincerely,
Posido Administration

Hello Posido.

I tried to create a new account but I get a notification (Error!! User is disabled for security reasons.)??
could you please find out what it is about. Thanks.

Dear Posido Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Posido Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hello everyone !
this case has been successfully completed. My Posido account is open again. so all ok.
thanks everybody.

Dear all,

We apologize for the delayed reply.

We would like to inform you that the customer's main account has been successfully reopened and the correct balance was restored.

With this we believe the case to be resolved.

Sincerely,
Posido Administration

Dear @Pelaaja,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.