Beschwerde #9 Polestar Casino

Impossible verification At Polestar Casino

Von osku308

vor 2 Jahren

Hey,

I feel like I'm being bullied by Polestar Casino. They requested basic documents and I sent them right away. All of them got accepted except one. The transaction history.

They are requesting transactions from 5th of March 2024 to 5th of April 2024. So no problem i sent them a pdf file bank statement featuring that time period. I have sent the same document at least 15 times already and they keep rejecting it. And without any explanation too. I have asked it on email and on live chat. Yesterday i finally got the answer from live chat that I haven't submitted the full period.

So what i think the problem is that my first transaction on that bank account is from 2nd of April. They are not understanding it correctly that my search period is from 5th of march till 5th of April but the first transaction that appears is from 2nd of April. My deposit first deposit to Polestar Casino was 2nd of April.

I have sent them the exact document they are asking but i feel like they are preventing me to get the account fully verified and money locked in there too.

-Oskari

Unseriöses Casino Polestar Casino

Grund Verifizierungsprobleme

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear @osku308,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Polestar Casino

• Representative

vor 2 Jahren

Dear Customer,
Your account is successfully verified.
Thank you for your cooperation!
Best Regards,
Customer Service

osku308

vor 2 Jahren

I have now provided Polestar the documents they asked. The account that made the transaction in question belongs to a dear friend of mine, who I will be travelling to Spain with. The money is related to this trip.

AskGamblers

• Support Team

vor 2 Jahren

Dear @osku308,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Polestar Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Polestar Casino Beschwerde-Statistik

Gelöst 6 / 6

Durchschn. Betrag $808

Durchschn. Dauer 5 Tage

Durchschn. Antwortzeit 22 Stunden

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